AREA MANAGER

Rebel Foods Pvt Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Rebel Foods Pvt Ltd is seeking an Area Manager / Cluster Manager (QSR) to oversee 6–10 restaurant units in a defined territory, driving top-line sales and upholding brand SOPs. The role reports to Regional Operations Manager.

You will lead store managers, ensure food safety and hygiene, manage P&L, and build a pipeline of future leaders while maintaining world-class customer service standards. This position requires 4+ years in multi-unit QSR management and a Bachelor's degree in Hospitality

Qualifications

• Minimum 4 years of experience specifically as an Area Manager or Cluster Manager in the QSR/Fast Food industry.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proficiency in POS systems, inventory management software, and advanced Excel for data analysis.
• Strong negotiation skills, analytical mindset, and the ability to work under pressure in a fast-paced environment.

Responsibilities

• Lead 6–10 restaurant units within a territory with accountability for operations.
• Drive top-line sales growth and ensure 100% compliance with brand SOPs.
• Develop a pipeline of future leaders and ensure world-class customer service standards.
• Monitor CSAT and NPS, and manage online reputation across platforms.

Skills

Negotiation skills

Analytical mindset

Under pressure

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

POS systems

Inventory management software

Advanced Excel

Job description

Job Title: Area Manager / Cluster Manager (QSR)

Experience Level: 4+ Years in Multi-unit Management Reports to: Regional Operations Manager / Head of Operations

Job Purpose

To lead, mentor, and oversee the operations of 6–10 restaurant units within a designated territory. You will be responsible for driving top-line sales growth, ensuring 100% compliance with brand SOPs, and developing a pipeline of future leaders while maintaining world-class customer service standards.

Key Responsibilities

1. Operational Excellence & Compliance

• SOP Adherence: Ensure every outlet strictly follows brand guidelines for food safety, hygiene (FSSAI standards), and service speed (TAT).

• Quality Control: Conduct regular audits to maintain product consistency and restaurant cleanliness across the cluster.

• Inventory Management: Oversee supply chain efficiency and minimize wastage/shrinkage at the store level.

2. Financial Performance (P&L Management)

• Sales Growth: Analyze local market trends to implement hyper‑local marketing strategies and achieve revenue targets.

• Cost Optimization: Manage Prime Costs (COGS and Labor) to maximize EBITDA.

• Budgeting: Review weekly and monthly P&L statements with Store Managers to identify and fix financial leakages.

3. People Leadership & Development

• Talent Pipeline: Recruit, train, and retain high-performing Store Managers (RMs) and Assistant Managers.

• Performance Reviews: Conduct structured performance appraisals and provide actionable feedback to unit leaders.

• Culture: Foster a high-energy, "customer-first" culture across all teams.

4. Customer Experience & Digital Reputation

• Feedback Loops: Monitor Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS).

• Online Presence: Manage ratings on delivery platforms (Zomato/Swiggy) and address escalations to maintain a positive digital reputation.

Requirements & Qualifications

• Experience: Minimum 4 years of experience specifically as an Area Manager or Cluster Manager in the QSR/Fast Food industry.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• Technical Skills: Proficiency in POS systems, inventory management software, and advanced Excel for data analysis.

• Soft Skills: Strong negotiation skills, analytical mindset, and the ability to work under pressure in a fast-paced environment.

2026 Industry Trends for this Role

• Data-Driven Decision Making: Proficiency in using AI-driven analytics for predictive labor scheduling and inventory ordering.

• Sustainability: Managing "Green SOPs" focused on reducing carbon footprints and sustainable packaging.

• Omnichannel Management: Balancing high-volume dine-in with rapid growth in delivery and "click‑and‑collect" models.