Senior Application Specialist

PerkinElmer; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

PerkinElmer in Mumbai is seeking a Senior Application Specialist to coordinate interdepartmental activities and deliver advanced Chromatography PL demos. You will work with Sales, Product, and Business leaders to plan and execute high-level demonstrations.

The role includes training Sales Professionals and third-party agents on GC, GCHS, GCMS, and related software, with responsibilities to troubleshoot and enhance customer experience. Based in Mumbai, it is a full-time position.

Responsibilities

• Coordinates interdepartmental activities and research efforts.
• Plans and provides timely high-level demos of Chromatography PL in agreement with Sales, Product & Business leader.
• Assists Sales Professionals in assessing customer needs, differentiating from competition PKI’s value proposition, handling customer objections and helping to close when necessary for Chromatography PL.
• Performs product and applications training GC, GCHS, GCMS, Analyser’s to Sales Professionals and third‑party agents/dealers and develops sales professionals’ skills for simple demos and independent selling.
• Shall be able to take up advanced levels Chromatography PL application & software trainings at COE lab & customer sites.
• Capable of troubleshooting applications & instrument challenges to enhance customer experience.
• Provides technical support to the local sales professionals.
• Assists service partners in developing the training material and becoming independent in performing high level customer training.
• Generates a high level of customer satisfaction through professional support.
• Maintains domain knowledge and expertise in relevant markets.
• Monitors market trends and competitive activity and how this relates to our products/business.
• Knowledge of PerkinElmer’s GC, GCHS, GCMS & its operating software is must.

Job description

Job Title

Senior Application Specialist

Location(s)

Mumbai

Responsibilities

• Coordinates interdepartmental activities and research efforts.
• Plans and provides timely high‑level demos of Chromatography PL in agreement with Sales, Product & Business leader.
• Assists Sales Professionals in assessing customer needs, differentiating from competition PKI’s value proposition, handling customer objections and helping to close when necessary for Chromatography PL.
• Performs product and applications training GC, GCHS, GCMS, Analyser’s to Sales Professionals and third‑party agents/dealers and develops sales professionals’ skills for simple demos and independent selling.
• Shall be able to take up advanced levels Chromatography PL application & software trainings at COE lab & customer sites.
• Capable of troubleshooting applications & instrument challenges to enhance customer experience.
• Provides technical support to the local sales professionals.
• Assists service partners in developing the training material and becoming independent in performing high level customer training.
• Generates a high level of customer satisfaction through professional support.
• Maintains domain knowledge and expertise in relevant markets.
• Monitors market trends and competitive activity and how this relates to our products/business.
• Knowledge of PerkinElmer’s GC, GCHS, GCMS & its operating software is must.