Product Specialist

PerkinElmer; New Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

PerkinElmer in New Delhi, India, is seeking a Field Application Specialist for Chrom LCMS and GCMS to drive technical support, demonstrations, and launches. You will collaborate with sales and service teams to ensure successful product adoption in the field.

The ideal candidate holds M.Sc. in Chemistry (Ph.D. preferred) with 4–10 years hands-on experience in instrument techniques and data interpretation, and strong communication skills to build client relationships and help close deals.

Qualifications

• Field Application specialist for Chrom product line – LCMS & GCMS.
• Hands-on experience with instrument techniques and data interpretation.
• Strong communication and customer-facing skills.
• Ability to manage multiple tasks and priorities in a field role.
• Experience with SFDC/CRM and product launch activities a plus.

Responsibilities

• Field Application specialist for Chrom product line – LCMS & GCMS.
• Manage product line documents (PDL, PIR, Catalogue, App Notes, Certificates).
• Support business with product launches and commercial rollouts.
• Communicate lifecycle and competitive landscape to stakeholders.
• Build client relationships and develop business plans.
• Research market trends, regulations, and client needs to generate leads.
• Assist in updating SFDC database for opportunity progress and closing deals.
• Qualify leads and present competitive solutions to potential clients.
• Prepare playbooks and sales collateral; train colleagues on products.
• Provide on-site customer support based on business requirements.

Skills

Customer comms

Troubleshooting

Multitasking

Relationship building

Team collaboration

Education

M.Sc. in Chemistry

Ph.D. preferred

Job description

Responsibilities

• Field Application specialist for Chrom product line – LCMS & GCMS
• Managing respective product line-related documents (e.g. PDL, PIR, Catalogue, App Note, Certificates etc) including commercial details available in the system (Portal, SAP, QS3 etc).
• Support Business with product launches and effective commercial roll out activities.
• Communicate product life cycle to all stakeholders.
• Provide a competitive landscape for the complete portfolio of the respective product line.
• Overseeing the overall strategy to ensure sufficient product support coverage.
• Build and maintain client relationships andcreate and execute business development plans.
• Research and analyze the market trend, regulations requirements, and specific client needs, create business plans with solutions, and generate leads.
• Support Business to identify, update & maintain theSFDC database for opportunity progress andassist in closing deals.
• Focus on opportunity closure and prospect management. Convincing new clients and existing customers to make additional purchases.
• Qualify leads from marketing campaigns as sales opportunities, contact potential clients, andpresent them withcompetitive solutions.
• Research, explore and come up with analternate solution if a new problem is presented that does not have a straightforward solution.
• Preparation of Compiling a database with atroubleshooting plan, assisting in generating aplaybook, and Sales collateral (For Unique features, customer pain points, field concerns, product gaps etc).
• Training sales and service colleagues including developing training programs and materialsand conducting training sessions.
• Based on business requirements and commitment to on-site customer support.

Basic Qualifications

• Minimum educational qualification M. Sc. (Analytical/Inorganic/Organic/Physical/Food Technology), Preferably Ph.D. (Chemistry)
• Minimum 4-10 years of Hands-on operational experience in respective instrument techniques, data interpretation

Preferred Characteristics

• In-depth knowledge of the regulation of various markets (Pharma/Food/Applied)
• Strong problem-solving and troubleshooting skills.
• Excellent customer support skills & Collaborative mindset.
• Excellent communication skills (written, oral & Presentation)
• Ability to multitask effectively, Great time management skills.
• Ability to work well in a team environment, as well as independently.
• Ability to build strong business and professional relationships with internal and external customers.
• Ability to communicate technical information in an accessible manner to Internal and External customers.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• A process improvement mindset.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.