Senior Analyst - Salesforce QA

Mattel Global Business Services; Hyderabad; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Mattel Global Business Services in Hyderabad, India seeks an experienced QA Automation Engineer to design scalable automation frameworks for Salesforce UI, APIs, and integrations. You will build automated coverage for Service Cloud modules and CTI integrations, and ensure robust test validation across Apex, LWC, and middleware components.

You will collaborate with Salesforce developers and admins, implement CI/CD pipelines, and drive shift-left quality practices in an Agile team environment.

Qualifications

• 5+ years of experience in automation testing and software quality engineering.
• Hands-on experience with Salesforce Service Cloud.
• Strong programming skills in Java, JavaScript, or Python.
• Experience with REST/SOAP APIs and middleware integrations.
• Strong understanding of Salesforce data model, profiles, permission sets, and security controls.
• Experience with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).
• Experience working in Agile/Scrum delivery models.

Responsibilities

• Design and implement scalable automation frameworks for Salesforce UI (Lightning), APIs, and integrations.
• Develop automated test coverage for Case Management, Omni-Channel Routing, Knowledge, Entitlements, CTI integrations, Agentforce AI agents, and Service Console workflows.
• Develop and execute integration and end-to-end tests for Salesforce CTI implementations including CXone / NICE CXone telephony integrations.
• Validate Agentforce AI agent workflows, routing logic, conversation flows, and automated case assistance features.
• Automate validation for Apex classes, Lightning Web Components (LWC), Flows, Triggers, and custom objects.
• Validate integrations with ERP, Order Management, CXone Contact Center, Telephony/CTI platforms, Middleware, and Customer Portals.
• Build CI/CD-integrated automation pipelines using Salesforce DX and deployment tools.
• Perform API automation testing for REST and SOAP services.
• Develop reusable test utilities, mocks, and test data management solutions.
• Execute regression, integration, and end-to-end testing across customer support workflows including AI-assisted support and telephony interactions.
• Partner with Salesforce developers and admins to ensure code quality and testability standards.
• Drive shift-left and continuous quality engineering practices within Agile teams.

Skills

Automation testing

Salesforce

Java

JavaScript

Python

Selenium

Cypress

Playwright

REST APIs

SOAP APIs

CI/CD

Azure DevOps

Jenkins

GitHub Actions

Agile/Scrum

Test automation frameworks

Education

Bachelor's degree in Computer Science, Engineering, or related discipline

Tools

Selenium

Cypress

Playwright

Azure DevOps

Jenkins

GitHub Actions

Salesforce DX

Job description

Role & responsibilities

• Design and implement scalable automation frameworks for Salesforce UI (Lightning), APIs, and integrations.
• Develop automated test coverage for Case Management, Omni-Channel Routing, Knowledge, Entitlements, CTI integrations, Agentforce AI agents, and Service Console workflows.
• Develop and execute integration and end-to-end tests for Salesforce CTI implementations including CXone / NICE CXone telephony integrations.
• Validate Agentforce AI agent workflows, routing logic, conversation flows, and automated case assistance features.
• Automate validation for Apex classes, Lightning Web Components (LWC), Flows, Triggers, and custom objects.
• Validate integrations with ERP, Order Management, CXone Contact Center, Telephony/CTI platforms, Middleware, and Customer Portals.
• Build CI/CD-integrated automation pipelines using Salesforce DX and deployment tools.
• Perform API automation testing for REST and SOAP services.
• Develop reusable test utilities, mocks, and test data management solutions.
• Execute regression, integration, and end-to-end testing across customer support workflows including AI-assisted support and telephony interactions.
• Partner with Salesforce developers and admins to ensure code quality and testability standards.
• Drive shift-left and continuous quality engineering practices within Agile teams.

Preferred candidate profile

• Bachelors degree in Computer Science, Engineering, or related discipline.
• 5+ years of experience in automation testing and software quality engineering.
• Hands-on experience with Salesforce Service Cloud implementations.
• Strong programming skills in Java, JavaScript, or Python.
• Experience with automation tools such as Selenium, Cypress, Playwright, or similar.
• Experience testing REST/SOAP APIs and middleware integrations.
• Strong understanding of Salesforce data model, profiles, permission sets, and security controls.
• Experience with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).
• Experience working in Agile/Scrum delivery models.