Senior Analyst - Project/Program Management

Artex Risk Solutions; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Artex Risk Solutions in India seeks an experienced professional to manage client delivery projects and stakeholder relationships end-to-end. You will coordinate multiple client initiatives, ensure governance, and support financial processes to deliver value.

The role emphasizes strong communication, organization, and problem-solving skills in a dynamic environment, with a focus on service excellence and client satisfaction.

Qualifications

• Service oriented with outstanding customer service and client needs translation.
• Excellent organization skills and ability to meet tight deadlines.
• Core consulting skills in communication and project implementation.
• Ability to work under pressure and solve problems.
• High accuracy in documentation and reporting.
• Confidence to negotiate with stakeholders, internally and externally.
• Adaptability to change and positive attitude.

Responsibilities

• Lead end-to-end client delivery projects ensuring quality and timeliness.
• Coordinate multiple client projects, manage scope, timelines, and deliverables.
• Develop and maintain client relationships and stakeholder alignment.
• Ensure governance, create statements of work, and support invoices.

Skills

Project management

Client relationship management

Administrative skills

Governance and compliance

Education

Bachelor's or Master's degree in Business Administration, Communications or related field

Tools

Microsoft Office

Copywriting

Job description

• Major Action and Support Actions
  • 1. Client Delivery Project Management Skills Strong ownership of end-to-end project delivery, ensuring high standards of quality, timeliness, and consistency across all client work. Proven ability to coordinate and manage multiple client projects simultaneously, maintaining control over scope, timelines, and deliverables. Sound understanding of project management processes, with the ability to apply structured methodologies to drive efficiency and quality outcomes. Financial acumen, including experience in project estimating, budget management, and cost control. Strong tactical consulting and problem-solving skills, with the ability to assess issues quickly and recommend practical solutions. Confident participation in client meetings and conference calls, with the ability to manage day-to-day client interactions effectively. Experience managing supplier relationships, including print management, estimates, purchase orders, and quality spot-checks.
  • 2. Relationship Stakeholder Management Skills Ability to build and sustain strong working relationships that support effective account, project, and stakeholder management. Demonstrated commitment to delivering a professional, high-quality service to clients, colleagues, suppliers, and third-party partners. Strong stakeholder management skills, with the ability to proactively manage expectations and strive to exceed them where possible. Conflict-resolution capability, including the ability to identify potential issues early and facilitate outcomes acceptable to all stakeholders. Collaborative approach to working with suppliers, fostering respectful and productive partnerships.
  • 3. Administrative Skills Strong reporting and documentation skills, including preparation and distribution of regular client status updates during live projects. Ability to produce timely and accurate contact reports following client meetings. Experience ensuring project governance requirements are met, including the creation and approval of statements of work. High level of accuracy in recording chargeable and non-chargeable time in line with internal processes. Capability to develop case studies that capture project outcomes and client value. Experience liaising with suppliers and finance teams to support timely invoices and financial reconciliation.
  • 4.Governance Strong understanding of, and adherence to, internal policies, procedures, and applicable legal and regulatory requirements. Demonstrated commitment to good governance, ethical standards, and organizational values. Client-first mindset, consistently placing client needs and business value at the center of decision-making.

EDUCATION AND EXPERIENCE

Minimum Required Degree: Bachelor s /Master s degree in Business Administration, Communications or related field, and Experience : Creative agency, marketing, retirement, consultancy or HR communication experience required. Project and client management experience required. Supplier and stakeholder management required.

7-10 years professional experience REQUIRED SKILLS AND EXPERIENCE:

• Service orientated: outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships.
• Excellent organization skills, with ability to work to tight deadlines and manage multiple tasks.
• Core consulting skills in communication and project implementation, including: proactivity, questioning, listening and taking a collaborative/partnership approach with clients (not order-taking).
• Ability to work under pressure, solve problems and develop workable solutions.
• High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
• Confidence to challenge and negotiate with internal and external stakeholders when required.
• Able to deal with change in a positive way.
• High level of proficiency in Microsoft Office and computing skills.
• Creative and technical copywriting and copy-editing.