Business Manager

Auburn Digital Solutions; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Auburn Digital Solutions in Mumbai is seeking a dynamic Creative Business Manager with strong client servicing expertise. This senior role blends creative leadership, business development, and account management, acting as the bridge between clients and internal teams.

The ideal candidate has a solid track record in managing creative campaigns and building long-term client partnerships. Responsibilities include client relationship management, overseeing project lifecycles, and contributing to business growth. A Bachelor’s or Master’s degree in Marketing or related field is required.

Qualifications

• 8-10 years of relevant experience in Client Servicing or Account Management.
• Proven experience managing mid-to-large-sized client accounts.
• Strong portfolio of successfully delivered creative campaigns.

Responsibilities

• Serve as the single point of contact for key clients.
• Conduct regular client meetings and performance reviews.
• Drive account growth through strategic recommendations.

Skills

Client relationship management

Creative strategy development

Project management

Negotiation skills

Communication skills

Education

Bachelor’s or Master’s degree in Marketing, Advertising, Mass Communication, Business Management

Tools

MS Office

Google Workspace

Job description

Department: Client Servicing & Creative Strategy

Reports To: CCO & Creative Business Head

Job Summary

We are looking for a dynamic and strategic Creative Business Manager with strong client servicing expertise to join our team. This senior role blends creative leadership, business development, and account management. You will act as the primary bridge between clients and internal creative teams, driving project strategy, ensuring high-quality creative deliverables, managing client relationships, and contributing to business growth.

The ideal candidate has a proven track record in managing end-to-end creative campaigns, nurturing long-term client partnerships, and delivering results in a fast‑paced agency or in‑house creative environment.

Key Responsibilities

Client Servicing & Relationship Management

• Serve as the single point of contact for key clients, building and maintaining strong, long‑term relationships.
• Understand client business objectives, brand guidelines, and marketing needs; translate them into effective creative briefs.
• Conduct regular client meetings, presentations, and performance reviews to ensure high satisfaction and identify upsell/cross‑sell opportunities.
• Manage client expectations, resolve issues proactively, and ensure timely delivery of projects.
• Drive account growth through strategic recommendations and new project pipelines.
• Lead the development of creative strategies and concepts in collaboration with Creative Directors, Copywriters, Designers, Social Media, Media and other team members.
• Oversee the full project lifecycle - from briefing and ideation to execution, review, and final delivery.
• Ensure all creative outputs align with client objectives, brand tone, and quality standards.
• Manage multiple projects simultaneously, balancing timelines, budgets, and resources effectively.
• Provide creative direction and feedback to internal teams while maintaining a solution‑oriented approach.

Business Management & Growth

• Contribute to revenue targets through effective account management and new business development.
• Prepare proposals, scopes of work, cost estimates, and timelines.
• Monitor project profitability, margins, and resource utilization.
• Identify market trends and opportunities to pitch innovative creative solutions.
• Mentor and guide junior client servicing and creative team members.
• Foster strong collaboration between client servicing, creative, production, and other departments.
• Participate in pitches and new business development initiatives.

Requirements & Qualifications

Experience

8‑10 years of relevant experience in Client Servicing / Account Management within an advertising agency, creative agency, digital marketing firm, or similar environment.

Proven experience managing mid‑to‑large‑sized client accounts and leading cross‑functional creative projects.

Strong portfolio of successfully delivered creative campaigns (across ATL, BTL, digital, social, or 360).

Education

Bachelor’s or Master’s degree in Marketing, Advertising, Mass Communication, Business Management, or a related field.

Excellent client relationship and stakeholder management skills.

Strong creative acumen with the ability to understand and contribute to concepts (without necessarily being a designer/copywriter).

Outstanding communication, presentation, and negotiation skills.

Solid project and budget management skills.

Strategic thinking with a business‑oriented mindset.

Proficiency in MS Office/Google Workspace and familiarity with creative tools.

Ability to thrive in a dynamic, deadline‑driven environment.

Personal Attributes

Proactive, solution‑oriented, and client‑obsessed.

Creative sensitivity combined with commercial awareness.

Strong leadership and team collaboration skills.

High attention to detail and ability to multitask.