Shared Services Analyst - Senior

FedEx; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

FedEx in Hyderabad is seeking a Change Management Lead to drive change management initiatives critical to the company's success. Your responsibilities will include shaping enterprise-level change strategies and developing comprehensive change roadmaps.

The ideal candidate should have a Bachelor's degree, at least seven years of experience in leading transformative change, and proven leadership skills to influence stakeholders. This role offers an opportunity to work in a dynamic environment that prioritizes innovation and employee experience.

Qualifications

• Bachelor's degree in a relevant field.
• Seven years of experience leading enterprise-level change initiatives.
• Proven ability to influence senior stakeholders.

Responsibilities

• Shape and execute enterprise-level change strategies across initiatives.
• Develop and deliver comprehensive change roadmaps.
• Advise leaders on change implications.

Skills

Transformational change strategy

Strategic thinking

Problem-solving abilities

Team leadership

Stakeholder management

Communication skills

Data analysis

Microsoft Excel proficiency

Presentation skills

Education

Bachelors degree in business, human resource management, industrial psychology or related fields

Masters degree in Organizational Development, Leadership, or MBA (preferred)

Tools

Microsoft PowerPoint

Job description

Change Management Lead

Responsible for playing a pivotal role in change management that will drive the success of the company going forward.

Essential Duties

• Shape and execute enterprise-level change strategies that align business and people outcomes. Ensure delivery across large-scale transformation initiatives.
• Partner with senior executives and program leaders to define change vision, goals, and success metrics across high-priority initiatives.
• Develop and deliver comprehensive change roadmaps, integrating engagement, communications, capability-building, and adoption strategies.
• Conduct change assessments to evaluate scope, stakeholder impacts, and areas of risk or resistance.
• Monitor and measure change progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes.
• Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact.
• Connect and integrate change strategies across transformation programs to identify synergies, manage dependencies, and promote a consistent enterprise employee experience.
• Build strong partnerships across enterprise functions, such as Technology, Finance, Legal, HR, LD, People Analytics to ensure aligned execution.
• Lead and mentor change practitioners supporting transformation programs, ensuring consistency of approach and delivery excellence.
• Advise leaders and stakeholders on change implications, enabling informed decision-making and risk management.
• Serve as a visible change leader, modeling adoption, reinforcing behaviors, and helping shape a culture of transformation readiness.
• Performs other duties as assigned.

Minimum Education

Bachelors degree/equivalent in business, human resource management, industrial psychology or other related fields.

Minimum Experience

Seven (7) years of experience leading enterprise-level change initiatives, with demonstrated success in transformational change strategy, portfolio execution, and program activation.

Knowledge, Skills, and Abilities

• Extensive expertise in transformational change strategy and activation at an enterprise level, with knowledge of best practices, benchmarks, and emerging trends.
• Strategic and visionary thinker, with strong problem-solving abilities to address complex organizational challenges.
• Proven ability to lead teams and influence senior stakeholders, driving results through ambiguity, resistance, and large-scale change.
• Ability to collaborate and form strategic partnerships across functions and geographies, balancing enterprise consistency with local needs and cultural differences.
• Experience designing and facilitating learning initiatives, including conducting skills assessments, determining learning pathways and developing educational materials.
• Strong business and data acumen, leveraging insights to inform transformation strategy, execution, and measurement.
• Highly organized, detail oriented, and proactive self-starter with the ability to manage multiple priorities across a large program portfolio.
• Strong verbal and written communication skills, with the ability to influence through clear messaging and effective storytelling.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze data and create compelling visualizations.

Core Qualifications

Education: Required: Bachelors degree in Communications, Business Administration, Human Resources, Organizational Psychology, or a related field. Preferred: Masters degree in Organizational Development (OD), Leadership, or MBA.

Experience: Preferred: 8-10+ years of progressive experience leading enterprise change management and large-scale digital/business transformations. Preferred: Minimum 5+ years of hands‑on experience designing and executing strategic communications.

Certifications: Strongly preferred: Prosci Certified Change Practitioner. Valuable alternatives: Certified Change Management Professional (CCMP), PMP, or advanced Organizational Development certifications.

Critical Skills Competencies

• Framework Expertise: Deep knowledge of established change management methodologies (e.g., Prosci ADKAR, Kotter’s 8-Step, or similar frameworks) and how to scale them for complex, matrixed organizations.
• Strategic Narrative: Proven ability to synthesize complex, technical, or strategic concepts (such as AI, IT, or corporate restructuring) into clear, compelling, and empathetic communications tailored to diverse audiences.
• Influence Stakeholder Management: Strong executive presence with a demonstrated ability to advise, coach, and influence senior leadership and executive sponsors without having direct authority.
• Impact Risk Mitigation: Expertise in conducting thorough change impact assessments, analyzing stakeholder readiness, and actively identifying and mitigating areas of employee resistance.
• Data Metrics Oriented: Capability to define, track, and report on adoption KPIs, business readiness metrics, and overall communication efficacy to senior leadership.

Key Behavioral Traits

• Comfort in Ambiguity: staff-level roles often work on initiatives that are not yet fully defined; they must be self‑starters capable of establishing a roadmap from scratch.
• Resilience and Empathy: An understanding of the "human side of change" with the emotional intelligence to navigate organizational friction, listen actively, and advocate for the employee experience.
• Analytical Skills
• Numerical Skills
• Presentation Skills
• Interpersonal Skills
• Judgement Decision Making Skills

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.