Senior Analyst - FOPS Performance & Analytics

United; Gurugram District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

United Airlines Business Services Pvt. Ltd. is seeking a Senior Analyst to deliver advanced analytics for Flight Operations. You will translate complex operational problems into actionable insights, develop scalable dashboards, and support decision-making for leaders across the organization.

Join a team focused on reliability, efficiency, and AI-enabled optimization of crew operations, with responsibilities spanning KPI development, automated reporting, and strategic analysis.

Qualifications

• Bachelor's degree in Operations Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering or another quantitative field.
• 4+ years of experience in business intelligence, data analytics, data science and/or data engineering.
• Strong understanding of data structures, data relationships and data modeling.
• Proficiency in SQL and Excel; experience with Python or another analytical language.

Responsibilities

• Translate business challenges into analytical solutions and actionable insights.
• Perform advanced analysis across delays, cancellations, reserve staffing, and training.
• Design KPIs, dashboards, and decision-support tools for leadership and teams.
• Identify opportunities to automate recurring reporting and analytics processes.
• Analyze large datasets using SQL, Python, and visualization tools to identify trends and risks.
• Develop recommendations to improve operational reliability and cost efficiency.
• Prepare high-quality presentations and outputs for leadership and stakeholders.

Skills

SQL

Python

Excel

Data visualization

Data modeling

Education

Bachelor's degree in a quantitative field

Master's degree (preferred)

Tools

Power BI

Tableau

Spotfire

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training, our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities

The Flight Operations Performance & Analytics team delivers reporting, advanced analytics and decision-support solutions across key operational areas. The team's goal is to improve reliability and efficiency within United's pilot operation. Areas of focus include delays and cancellations, reserve staffing, training scheduling, irregular operations and other operational priorities.

The team improves visibility into operational issues and supports effective resource allocation through scalable reporting, analysis and analytical tools. Its work helps reduce costs associated with delays and cancellations, suboptimal reserve staffing, unbalanced flying levels and inefficient trip builds, while supporting long-term staffing and training-event planning. The team also develops KPIs, dashboards, automation and analytical solutions for leaders across Flight Operations.

The Senior Analyst will deliver advanced analytics and data-driven solutions that help Flight Operations leaders improve operational performance, reliability and efficiency. The role will translate complex operational problems into actionable insights, identify root causes and opportunities, and develop scalable analytics, dashboards, automation and AI-enabled solutions to support business decisions.

• Partner with Flight Operations leaders to translate business challenges into analytical solutions and actionable insights
• Perform advanced analysis and root-cause diagnostics across areas such as delays and cancellations, open time, reserve staffing, sick leave, training and crew operations
• Design and develop KPIs, dashboards, analytical tools and decision-support solutions for Flight Operations leadership and business teams
• Identify opportunities to automate and streamline recurring reporting and analytical processes
• Analyze large operational datasets using SQL, Python and visualization tools to identify trends, risks and improvement opportunities
• Evaluate new processes, tools and operational initiatives to determine whether they are delivering intended business outcomes
• Develop recommendations that improve operational reliability, resource utilization and cost efficiency
• Build high-quality presentations and analytical outputs for Flight Operations leadership, eTeam, front-line management and business teams across the organization
• Apply approved AI and automation capabilities to accelerate analysis, improve productivity and develop scalable analytical solutions
• Independently structure ambiguous business problems and drive analytical work from problem definition through recommendation

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd., a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required Qualifications:

• Bachelor's degree in Operations Research, Computer Science, Statistics, Logistics/Transportation, Industrial Engineering, Engineering or another quantitative field such as mathematics, statistics or economics
• 4+ years of experience in business intelligence, data analytics, data science and/or data engineering
• Strong understanding of data structures, data relationships and data modeling
• Familiarity with the data ecosystem, including acquisition, engineering, storage, management, analysis, visualization and deployment
• Advanced proficiency in Excel and data analysis/modeling
• Proven ability to work with large and complex datasets
• Proficiency in writing complex queries and procedures using SQL, with experience in Python or another analytical programming language
• Experience developing dashboards and analytical solutions using visualization platforms such as Power BI, Tableau or Spotfire
• Ability to understand business needs and design data and technology solutions that connect business processes with quantifiable outcomes
• Strong communication skills, with the ability to translate complex analytical findings into clear recommendations for business and operational stakeholders
• Hands-on experience applying approved AI tools to improve analytical, automation or business workflows
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English, written and spoken
• Successful completion of an interview is required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

• Master's degree in a quantitative, analytical or business discipline
• Airline experience or knowledge of airline operations, ideally pilot flight operations
• Exposure to statistical and advanced analytical methods
• Exposure to workflow automation or agentic AI platforms such as Power Automate or Copilot Studio
• Adaptability in a changing business environment
• Ability to build and maintain positive relationships with stakeholders
• Passion for the airline industry and its complexity and challenges
• Supportive team player motivated to make a difference