Senior Agent

iQor India; Dadri; On-site; INR 391,000 - 670,000; Full time

Job summary

iQor India is hiring Travel Customer Support Executive – International Voice Process in Noida. Walk-In Interviews run 5–15 Oct, 1–5 PM, Embassy Galaxy, Tower C, Ground Floor, Industrial Area, Sector 62, near Electronic City Metro.

Senior Agent/Specialist with travel bookings experience will handle flight/hotel bookings, cancellations, amendments, refunds, baggage and itinerary queries using multiple booking platforms and CRM tools.

Qualifications

• Experience in international voice support is desirable.
• Excellent spoken English and strong customer-handling skills.
• Ability to handle bookings, cancellations, amendments, refunds, and itineraries.
• Willingness to work in rotational shifts including weekends/US hours.

Responsibilities

• Handle flight and hotel bookings, cancellations, amendments and refunds.
• Manage baggage and itinerary-related queries.
• Utilize multiple booking platforms and CRM tools.
• Maintain high levels of customer satisfaction and adherence to metrics.

Skills

Travel experience

Excellent English

Customer handling

CRM tools use

Tools

Booking platforms

CRM tools

Applications

Job description

HIRING: Travel Customer Support Executive – International Voice Process

Join our Travel Customer Support team as a Senior Agent/Specialist!

Walk-In Interview: 5th Oct - 15th Oct(Monday-Sunday)

Time: 1-5 PM

Address: Embassy Galaxy, Tower C, Ground Floor, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)

• Travel Experience: Airline, hotel, travel, or reservation experience is an advantage
• Communication: Excellent spoken English with strong listening and customer-handling skills
• Responsibilities: Handle flight/hotel bookings, cancellations, amendments, refunds, baggage, and itinerary-related queries
• Skills: Comfortable using multiple systems, booking platforms, CRM tools, and applications
• Performance: Focus on Customer Satisfaction, Quality, AHT, FCR, Productivity, and Attendance
• Shift: Comfortable working in rotational/US shifts, including weekends and holidays

If you have strong communication skills, a customer-first attitude, and experience in an international voice process, we’d love to hear from you!