Deputy Branch Manager

Nivabupa; Kollam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Niva Bupa Health Insurance Company Limited seeks a Branch Manager to drive business results, build a quality Agency, ensure compliance, and lead people initiatives across the region.

You will own the branch business plan, recruit and mentor Agency Managers, oversee training, motivate agents, and coordinate with HO to implement budgets and rewards while maintaining regulatory standards.

Qualifications

• Graduation in any discipline from a recognized institute.
• Preferably Post Graduate Degree/Diploma in Management from a recognized institute.
• 6+ years of relevant life insurance agency experience.

Responsibilities

• Own the branch business plan – top-line and bottom-line targets for the team.
• Build a quality Agency by focusing on quality of hire and skilling.
• Ensure adherence to statutory and compliance requirements.
• Drive the people agenda to enable achievement of people outcomes.
• Recruit quality resources and mentor Agency Managers; oversee training.

Skills

People management

Team leadership

Budgeting

Education

Graduation in any discipline

Post Graduate Degree/Diploma in Management

Job description

Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’.

As of December 31, 2025, Niva Bupa had over 210 physical branches across India. It additionally offers health insurance through its ecosystem partners including 2.2 Lakh agents, 575+brokers, and over 115 Banca & Other Corporate Agency Partners. The company currently covers 24.5 million lives and has 10,587 hospitals empaneled in its hospital network.

Niva Bupa has consistently maintained 90%+ claim settlement ratio over the last 4 financial years, having ended Q3FY26 with claim settlement ratio of 94.1%. With an employee base of over 10,100 people, the company is a certified Great Place to Work six times in a row.

Primary Role Description:

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements
• Drive the people agenda sharply to enable achievement of people outcomes.

a. Achievement of Business Plans

• To own the business plan for the branch – both top line and bottom line targets for Team
• Internalize the Management philosophy and business strategy of the company and drive it in the branch
• Ensure that the existing team of Agents is engaged, motivated and productive by forging a strong relationship with them
• Ensure that new Agent Advisors are constantly inducted, activated and productive for Team
• Drive the incentive schemes to ensure that the income of the Agency managers and Agent Advisors exceed benchmark

b. Team Building

• Recruit Quality resources –Unit Managers / Agency Managers
• Goal setting of all Agency Managers/Sr Agency Manager/Key Agency Managers in the region
• Regular and periodic review, monitoring and mentoring of the Agency
• Managers to ensure that they are on track to achieve their goals
• Regular classroom and on the field training of the team to equip them with the necessary skill sets to perform optimally
• Ensure that the defined sales process of the company is adhered to by the team
• Identify and groom future leaders in the team.
• Maintain the branch discipline, culture and follow basic rhythm.

c. Business Expansion

• Identify potential business pockets in the branch jurisdiction
• Appoint Agents in these locations to procure business

d. Liaison with Home Office

• Own the resource and expense budget for the Branch
• Drive the R&R schemes floated by HO from time to time
• Design own Branch level R&Rs, marketing activities and implement them.
• Support the Unit Managers and team of Agents in liaison with the HO for addressing their requirements/ concerns
• Percolate the management guidelines to the entire team.
• Being fully compliant to all the norms laid down by the regulators and the company
• Keeping the expense ratio of the Branch well within the defined budget
• Maintain win- win relationship with other channels

Qualification Criteria

Education

• Graduation in any discipline from a recognized educational institute
• Preferably Post Graduate Degree/Diploma in Management from a recognized educational institute.

Additional Information

Experience

• 6+ years of relevant work experience, preferably in Life Insurance with agency channel experience