Senior Admissions Counselor

Advanced FMS & Security Services.; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Advanced FMS & Security Services in Mumbai is seeking a Senior Admissions Counselor to oversee the admissions process for candidates applying to roles and programs.

This on-site role involves handling inquiries, conducting counseling sessions, guiding applicants through each step, and preparing reports to support management and outreach strategies.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to convert inquiries into admissions and meet targets.
• Experience in counseling, recruitment, or related customer-facing roles.
• Bachelor’s degree in Business, Management, Education, Counseling, or related field.
• Familiarity with CRM or admissions tracking systems.

Responsibilities

• Meet walk-in and scheduled candidates to provide information on offerings.
• Counsel candidates and explain eligibility and admission procedures.
• Maintain records of leads, inquiries, and conversions.
• Collaborate with internal teams to align candidate profiles with staffing needs.
• Prepare reports for management and support admissions outreach strategies.

Skills

Interpersonal communication

Customer service

Sales

Education knowledge

Organizational skills

Education

Bachelor’s degree in Business, Management, Education, Counseling, or related field

Tools

CRM software

Job description

Company Description

Advanced FMS & Security Services is a leading provider of integrated facility management and maintenance solutions that help clients operate smoothly while focusing on core business goals. The company offers a wide range of services, including facility and housekeeping management, façade access systems, and security guard management. Additional offerings span property and co‑operative society management, payroll management, office staff outsourcing, and guest house management. Specialized services such as electrician and plumbing support, gym and pool maintenance, lawn and garden care, and club house management enable clients to maintain safe, efficient, and welcoming environments. Team members work in a dynamic service-oriented setting that values reliability, professionalism, and client satisfaction.

Role Description

The Senior Admissions Counselor is a full-time, on‑site role based in Mumbai, responsible for overseeing and guiding the admissions process for candidates applying to roles and programs within the organization. This position manages candidate inquiries, conducts counseling sessions to explain offerings and opportunities, and supports applicants through each step of the admission or onboarding process. The counselor collaborates with internal teams to understand staffing needs, aligns candidate profiles with organizational requirements, and maintains accurate records of leads and conversions. Daily activities include meeting walk‑in and scheduled candidates, handling phone and online queries, delivering clear information on eligibility and procedures, and following up to ensure a positive candidate experience. The role also involves meeting admission targets, preparing reports for management, and helping refine outreach and admissions strategies.

Qualifications

• Candidates should possess strong Interpersonal Communication and Communication skills to build trust and convey information clearly to diverse applicants and stakeholders.
• Candidates should possess solid Customer Service skills to respond promptly to inquiries, resolve concerns, and maintain a professional, applicant‑centered approach.
• Candidates should possess Sales skills to convert inquiries into successful admissions, meet targets, and support outreach and promotional activities.
• Candidates should possess Education‑related knowledge or experience to explain program or role requirements, eligibility criteria, and career pathways accurately.
• Relevant qualifications such as a bachelor’s degree in Business, Management, Education, Counseling, or a related field are beneficial.
• Prior experience in admissions, counseling, recruitment, or customer‑facing roles, preferably in services or facilities management, is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple candidates and deadlines efficiently are important.
• Proficiency with basic computer applications and CRM or admissions tracking systems is beneficial.