Admission Counsellor

Stellar World School; Kurla; On-site; INR 600,000 - 900,000; Full time

Job summary

Stellar World School in Kurla, Maharashtra is looking for an Admissions Counselor to manage the admissions process effectively and represent the school to prospective families. This role ensures a seamless experience from inquiry to enrollment while aligning with the school’s values.

The ideal candidate holds a Bachelor’s degree, has 3 to 5 years of experience in admissions or client relations, and possesses strong communication skills. The school offers a dynamic environment aimed at developing life-literate learners.

Qualifications

• 3 to 5 years of experience in admissions counseling, hospitality, client relations, or customer success.
• Expertise in English communication.
• Customer-centric and empathetic approach.

Responsibilities

• Manage the admissions process and represent the school to prospective families.
• Schedule meetings with prospective families and coordinate admissions meetings.
• Conduct counseling and school tours.

Skills

Strong verbal and written communication skills

Professional relationship building

Organizational skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s Degree in Management, Communication, or related field

Master’s Degree in Business Administration

Tools

CRM software

Job description

About the School

Stellarworld School is India’s first Life Literacy school aimed at developing life‑literate learners capable of navigating everyday life beyond academics. Our campus in Bandra, Mumbai serves a diverse community and offers an IB curriculum delivered by a skilled team.

Core Purpose of the Role

The Admissions Counselor plays a pivotal role in effectively managing the admissions process and representing the school to prospective families. This role guides parents and students from inquiry to enrollment, ensuring a seamless experience aligned with the school’s values.

Key Responsibilities

• Schedule meetings with prospective families and coordinate admissions meetings.
• Conduct counseling and school tours to understand families’ needs and provide guidance about the school.
• Adhere to all steps of the admissions process.
• Maximize conversion of leads to admissions while maintaining process integrity.
• Represent the school and maintain a high‑quality customer experience.

Qualifications

• Bachelor’s Degree in Management, Communication, or related field.
• Master’s Degree in Business Administration preferred.
• 3 to 5 years of experience in admissions counseling, hospitality, client relations, or customer success.
• Strong verbal and written communication skills.
• Professional relationship building ability and high service standards.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.

Desired Attributes

• Expertise in English communication.
• Customer‑centric, empathetic approach.
• Excellent organizational and time‑management skills.
• Attention to detail and accuracy.
• Ability to work under pressure, remain calm, and manage multiple tasks.
• Proactive and self‑motivated with initiative to meet deadlines.
• Independent work capability.

Preferred Domains

• Hospitality with strong customer interaction and problem‑solving experience.
• Airlines with strong customer interaction and problem‑solving experience.
• Relationship managers for HNI’s or high‑value customers in financial sectors.
• Customer experience/success roles in B2C brands.
• Other domains with strong customer interaction and problem‑solving responsibilities.

Benefits

Benefits information not provided in the original description.