Admission Counsellor

Masters' Union; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Masters' Union is seeking an Admission Counsellor for a full-time, on-site position in Gurugram. The role involves guiding prospective learners through the admissions journey, handling inquiries, counselling sessions, and explaining programs and eligibility.

You will manage leads, follow up with applicants, and support form completion and interviews. You will collaborate with academic and marketing teams to ensure consistent messaging, attend events, and maintain accurate admission records while

Qualifications

• Strong communication and interpersonal skills across phone, email, and in-person channels.
• Customer service and relationship management abilities to build trust with learners and families.
• Organizational and administrative skills including CRM or admission tools and data handling.
• Sales and outreach skills with lead management and enrollment targets in education.
• Analytical and problem-solving abilities to assess applicant profiles and trends.
• Collaborative working style to coordinate with academic, marketing, and operations teams.

Responsibilities

• Manage leads and follow up with applicants via phone, email, and in-person meetings.
• Counsel prospective learners on programs, curricula, eligibility, and application requirements.
• Assist applicants with form completion, documentation, and interview scheduling.
• Maintain accurate records in admission systems and track enrollment targets.
• Coordinate with academic and marketing teams to ensure consistent messaging and outreach.
• Represent the school at events and information sessions and provide candidate feedback.

Skills

Communication

Customer Service

Organization

Sales & Outreach

Analytics

Collaboration

Counselling

Time Management

Education

Bachelor’s degree

Job description

Company Description

Masters' Union is an industry-focused tech and business school led by experienced professionals who are reimagining business and engineering education from the ground up. Its curriculum is closely aligned with current and emerging industry needs, emphasizing practical expertise in areas such as AI, blockchain, fintech, and data science. Learners engage with real-world projects, startup incubation opportunities, and corporate collaborations rather than purely theoretical lectures. This approach creates a dynamic learning environment where students build job-ready skills and meaningful industry connections.

Role Description

The Admission Counsellor role at Masters' Union is a full-time, on-site position based in Gurugram. The individual in this role will guide prospective learners through the admissions journey, including responding to inquiries, conducting counselling sessions, explaining programs and curricula, and clarifying eligibility and application requirements. Day-to-day responsibilities include managing leads, following up with applicants via phone, email, and in-person meetings, and supporting candidates with application form completion, documentation, and interview scheduling. The Admission Counsellor will collaborate with academic and marketing teams to ensure consistent messaging, attend events and information sessions, and provide feedback on applicant trends and outreach effectiveness. The role also involves maintaining accurate records in admission systems, meeting enrolment targets, and offering a positive, inclusive experience to all prospective learners.

Qualifications

• Strong communication and interpersonal skills, including the ability to conduct clear, empathetic counselling conversations across phone, email, and in-person channels.
• Customer service and relationship management capabilities, with experience in handling queries, managing expectations, and building trust with prospective learners and families.
• Organizational and administrative skills, including proficiency with CRM or admission management tools, accurate data entry, documentation handling, and time management.
• Sales and outreach skills, such as lead management, follow-up, negotiation, and comfort working with enrolment or conversion targets in an education or similar setting.
• Analytical and problem-solving abilities to assess applicant profiles, provide tailored guidance, and share insights on admission trends with internal stakeholders.
• Collaborative working style, with the ability to coordinate effectively with academic, marketing, and operations teams to deliver a seamless admissions experience.
• Bachelor’s degree in any discipline; prior experience in admissions, counselling, education consulting, or student services is preferred.
• Comfort with technology tools and online communication platforms; familiarity with business or tech education domains is an added advantage.