Senior Admissions Counselor

Hike Education; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Hike Education Pvt. Ltd. in Gurugram invites an experienced Senior Admissions Counselor to guide prospective learners through the admissions journey, respond to queries, and tailor program recommendations to individual backgrounds and goals.

As a full-time on-site role, you will manage leads, follow up across phone, email, and messaging, and coordinate with internal teams to ensure smooth onboarding while pursuing enrollment targets and delivering clear information on program features and fees.

Qualifications

• Bachelor's degree required; education-related degree is a plus.
• Experience in admissions, counseling, or inside sales preferred.
• Strong communication and customer service skills necessary.
• Familiarity with EdTech or higher education is a plus.
• Ability to work from Gurugram office and meet targets.

Responsibilities

• Guide prospective learners through the admissions process.
• Respond to inquiries and conduct counseling sessions.
• Manage leads, follow up via phone, email, and messaging.
• Maintain accurate records in admissions systems and collaborate with teams.

Skills

Interpersonal communication

Customer service

Sales and counseling

Education/EdTech understanding

CRM proficiency

MS Office

Multitasking

Education

Bachelor's degree

Education/Management/Counseling advantage

Tools

CRM tools

MS Office

Email/ Messaging tools

Job description

Company Description

Hike Education is a leading EdTech organization that partners with top business schools to support learners in pursuing higher education and professional growth. Founded in 2014 by CEO Rahul Sharma, the company was created to bridge the gap for ambitious learners seeking career advancement through flexible learning options. Starting from a small office in Noida, Hike Education has expanded to more than five locations and continues to grow. The organization has guided over 100,000 professionals through programs such as Distance MBA, bachelor’s degrees, and skill development courses in areas like Data Science, Digital Marketing, Applied Finance, and various certificate programs. Hike Education focuses on building future leaders and skilled professionals, contributing to the success of both individuals and partner institutions.

Role Description

The Senior Admissions Counselor is a full-time, on-site role based in Gurugram. In this position, the counselor guides prospective learners through the admissions process, including responding to inquiries, conducting counseling sessions, and recommending suitable programs based on academic background and career goals. The role involves managing leads, following up with prospects via phone, email, and messaging, and maintaining accurate records in admissions systems. The counselor collaborates with internal teams to ensure smooth onboarding, supports applicants with documentation and application completion, and works towards meeting admissions and enrollment targets. The role also includes providing clear information on program features, fees, and policies, while maintaining a professional, learner-centric approach at all times.

Qualifications

• Strong interpersonal communication and general communication skills, with the ability to build trust and rapport with diverse learners.
• Customer service and learner support skills to handle inquiries, resolve concerns, and deliver a positive admissions experience.
• Sales and counseling skills to manage leads, convert inquiries into enrollments, and meet admissions targets ethically.
• Background or understanding in education, EdTech, or academic advising to align programs with learners’ career objectives.
• Relevant bachelor’s degree in any discipline; a degree in Education, Management, or Counseling is an advantage.
• Experience in admissions, counseling, inside sales, or academic advisory roles, preferably in EdTech or higher education.
• Proficiency with CRM tools, MS Office, and digital communication platforms.
• Ability to work from the Gurugram office, manage multiple cases simultaneously, and meet performance metrics while maintaining ethical standards.