Senior Admission Counsellor- TL Experience

upGrad Study Abroad; Chandigarh; On-site; INR 350,000 - 500,000; Full time

Job summary

UpGrad Study Abroad is hiring a Senior Admission Counsellor/Team Lead in Chandigarh. The role involves initiating contact with potential learners, qualifying them, and driving interest in UpGrad’s programs. You will bridge learners with Admission Counsellors and arrange Video Counselling sessions to facilitate enrollment.

The ideal candidate will have Edtech-sales experience, Punjabi fluency, and a proven track record in meeting targets, with readiness to work six days a week.

Qualifications

• 2+ years Edtech-sales experience, with at least 1 year at a single company.
• Fluent in Punjabi.
• Willing to work a 6-day work week.

Responsibilities

• Engage with assigned leads and initiate contact using the dialer system.
• Qualify leads by assessing interest, needs and eligibility for UpGrad's programs.
• Build rapport, credibility and trust with leads through effective communication.
• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Counsellors.
• Maintain accurate records of lead interactions and follow-ups in the CRM.

Skills

Verbal communication

Punjabi fluency

Active listening

Empathy

Persuasion

Education

Graduation

Tools

MS Office

CRM

Job description

Title : Senior Admission Counsellor/ Team Lead

Location : Chandigarh

Working Days : 6 Days [Monday – Saturday]

Timings : 10:30 AM to 07:30 PM

About UpGrad :

Established in 2015, UpGrad is Asia’s largest integrated Learning, Skilling, and Workforce Development company. We offer a diverse range of programs in high-growth fields such as Data Science, Machine

Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship. Our mission is to revolutionize the way people learn by creating accessible, high-quality educational experiences that empower individuals to thrive in their professional career.

Job Scope :

A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in UpGrad’s programs and offerings. As an Admission Profiler you will serve as the vital link between UpGrad’s potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their

requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.

Responsibilites & Duties :

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for UpGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Basic Eligibility Criteria :

• Minimum of 2 years of Edtech-sales experience (Study Abroad is preferred ), with at least 1 year spent in a single company.
• Minimum Graduation is required.
• Fluent in Punjabi.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

Skills :

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Fluent in Punjabi.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.