Senior Admission Counsellor (TL Experience)

upGrad Study Abroad; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

upGrad Study Abroad in Bengaluru seeks a proven Sales leader to build and manage a direct-to-consumer admissions consulting team. You will drive strategic sales initiatives, close high-ticket enrollments, and mentor a 5-7 person team across calls, demos, and post-sale relations.

The ideal candidate is data-driven, top 10% performer, and skilled at nurturing longer sales cycles while maintaining urgency for learners. Hybrid influence with a fast-paced education market is expected.

Qualifications

• 3+ years of sales experience in a B2C environment, preferably education sales.
• Proven ability to lead and scale an admissions/consultative sales team.
• Strong problem-solving with excellent listening and empathy skills.

Responsibilities

• Lead a team of 5-7 Admissions Counsellors.
• Drive monthly/quarterly enrolment, revenue and collection targets.
• Own the end-to-end sales cycle for assigned leads.
• Monitor sales pipeline and funnel quality for the team.
• Coach Managers to improve learner profiling and sales closure.
• Control attrition by nurturing sales talent and succession planning.
• Set and track performance standards using input/output metrics.
• Highlight the uniqueness of upGrad’s online learning model.

Skills

Sales leadership

Team management

B2C sales

Inside sales

Strategic planning

English communication

Job description

You are a proven Sales leader with hands-on experience in setting up and managing direct to consumer consultative sale team You have managed a team of Inside Sales executives and are looking to take your next career step in a very fast paced, demanding market. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team. You are an extremely Data driven individual with an experience of building and scaling up Sales processes.

What will you be doing

• Leading a team of 5-7 Admissions Counsellors
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent
• Setting up team’s performance standards using key Input and Output metrics and monitor the team’s overall performance against the set goals
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning

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What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills
• . 3+yearsofexperience in sales inB2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets