Academic Counsellor

upGrad; Dadri; On-site; INR 450,000 - 700,000; Full time

Job summary

An educational technology company in India is seeking an experienced Academic Counsellor to support learners in selecting the right educational courses. The ideal candidate should have a minimum of 2 to 5 years of B2C sales experience, preferably in selling educational products. Responsibilities include providing personalized counseling, meeting sales targets, and managing the sales lifecycle. This role offers an opportunity to guide individuals in their career progression with competitive expectations.

Qualifications

• Minimum of 2 to 5 years of B2C sales experience.
• At least 1 year spent in a single company.
• Proven track record of meeting sales targets.

Responsibilities

• Act as a mentor and guide for potential learners.
• Meet weekly enrollment and revenue targets.
• Manage the complete sales lifecycle for assigned leads.
• Establish the value of upGrad's online/blended learning model to potential learners.
• Manage the complete sales lifecycle for assigned leads: contact, product demos, closing, and post‑sales nurture.
• Maintain a CRM record of lead interactions and provide feedback to marketing to improve lead quality.

Skills

Sales performance

Consultative sales

Career counseling

Education

Graduation or higher

BBA, Management, BSc, BCom

Tools

CRM system

Job description

The ideal candidate for this role is a proven sales performer adept in direct‑to‑consumer consultative sales who excels at working with high ticket size products. As an upGrad Academic Counsellor, you will help prospective learners find the right educational course to upskill themselves and progress in their careers. You will guide them through the decision‑making process and persuade them to enroll in upGrad programs.

Key Responsibilities:

• Act as a mentor and guide for potential learners, offering career advice and insights into how upGrad can accelerate their professional journey.
• Provide personalized career counseling to potential learners, assisting them in charting their career trajectory and demonstrating how upGrad can facilitate their goals.
• Meet weekly enrollment, revenue, and collection targets to contribute to the overall success of the organization.
• Establish the unique value and effectiveness of upGrad's online/blended learning model to potential learners.
• Manage the complete sales lifecycle for assigned leads, including initiating contact, conducting product demonstrations, closing sales, and nurturing post‑sales relationships.
• Maintain a comprehensive database of lead interactions within the CRM system, offering continual feedback to the marketing team to enhance lead quality.

Requirements:

• Minimum of 2 to 5 years of B2C sales experience, with at least 1 year spent in a single company. Prior experience in selling education products [Preferred].
• Minimum graduation or above, with qualifications from relevant backgrounds preferred:
• For Management programs: BBA, Management, BSc, BCom & any other graduation program.
• Proven track record of meeting targets in the existing company