Senior Account Manager

GeekyAnts; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

GeekyAnts is seeking a Senior Account Manager to own a portfolio of strategic and enterprise accounts, drive revenue growth, and ensure high customer satisfaction. You will act as a trusted technology advisor, leveraging AI tools to identify opportunities and optimize outcomes for clients.

You will partner with Delivery, Engineering, Product, and Finance teams to execute plans, manage risks, and deliver measurable value while mentoring junior managers.

Qualifications

• Bachelor's degree required in Engineering, Computer Science, Business, or related field.
• 5–8 years of Account Management / Customer Success experience in IT Services, Digital Engineering, or Consulting.

Responsibilities

• Manage and grow a portfolio of strategic and enterprise accounts.
• Build trusted relationships with business stakeholders and executive sponsors.
• Identify opportunities for upselling, cross-selling and renewals.
• Oversee proposals, SOWs, change requests, and contract discussions.
• Collaborate with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful delivery.

Skills

Business Acumen

Excel

PowerPoint

CRM tools

Jira

Confluence

Notion

Slack

Education

Bachelor's degree in Engineering, Computer Science, Business, or related field

Tools

Excel

PowerPoint

CRM tools

Jira

Confluence

Notion

Slack

Job description

We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.

Key Responsibilities

• Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.
• Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.
• Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling,cross-selling, and new engagements.
• Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.
• Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.
• Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, while providing regular business updates to leadership.
• Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.
• Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.
• Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.

Required Skills

• Business Acumen
• Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack
• AI productivity tools (ChatGPT, Claude, Gemini, Copilot)

Qulaification

• Bachelor's degree in Engineering, Computer Science, Business, or related field.
• 5–8 years of Account Management / Customer Success experience in IT Services, Digital Engineering, or Consulting.