Senior Account Management (EX) - Top Tier NA Professional

Freshworks; Chennai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Freshworks is seeking an experienced Enterprise Account Manager in Chennai to cultivate deep relationships within existing customers and drive incremental revenue by delivering value. You will upsell/cross-sell, manage a portfolio of key accounts, and present compelling ROI to C-level stakeholders while coordinating with implementations, billing, and support teams.

The role requires 4–8 years in sales, including 2+ years in SAAS, strong presentation skills, and a consultative sales approach.

Qualifications

• 4-8 years of overall sales experience with at least 2 years in SAAS sales or solution-based selling.
• Experience selling to VP or C-level executives.
• Experience driving expansion and adoption within existing customers.
• Understanding of EX/ITSM related technology.
• Strong project management and multitasking abilities.
• Knowledge of customer success best practices.

Responsibilities

• You will become resident expert on the Freshworks platform and expand cloud-based software usage in existing customers.
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets.
• Professionally manage relationships with a portfolio of assigned accounts.
• Demonstrate and sell value to key stakeholders within accounts using Customer Success Plans.
• Build plans to maximize revenue and customer satisfaction within your accounts.
• Understand client needs to ensure successful adoption and deployment of Freshworks suite.
• Create compelling value conversations with C-level stakeholders and align with internal teams.

Skills

Consultative sales

C-level selling

Account management

ROI and business case

Presentation skills

Relationship building

NA shift readiness

Education

Bachelor's Degree

Master's degree preferred

Job description

Job Description

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.

Responsibilities:

• - You ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• - Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• - Professionally manage relationships with a portfolio of assigned accounts
• - Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• - Build a plan to maximize revenue, and customer satisfaction within your accounts
• - Gain a thorough understanding of assigned client s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• - Create articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. Qualifications

• - Experience selling to VP or C level executives in companies
• - 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution
• based selling experience
• - Experience in driving expanded usage in existing customers
• - Track record of success selling into Mid Market and Enterprise companies
• - Experience managing and closing complex sales-cycles using solution selling techniques
• - Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
• - Proven track record of consistent account growth and quota achievement
• - Thorough understanding/experience in related technology in the EX/ITSM space
• - Experience with account portfolio planning, management, and prioritization
• - Strong project management capability and ability to multitask
• - High attention to detail and willingness to get in the weeds to fix a problem
• - Knowledge of customer success best practices- Experience driving client adoption of technology or software product
• - Skilled in virtual presentations, online web demos, remote sales processes
• - Strong interpersonal skills, ability to convey and relate ideas to others
• - Vibrant and energetic attitude, willingness to perform and get things done
• - Bachelor s Degree/Master s degree preferred
• - A technical background is a plus
• - Flexibility to work in the NA shift (night shift)