Sr Academic Counsellor Study Abroad - Mumbai

upGrad Study Abroad; Mumbai; On-site; INR 600,000 - 850,000; Full time

Job summary

upGrad, Asia’s leading learning and workforce development company, is hiring a Senior Admission Counsellor in Mumbai. You will engage with prospective learners, qualify leads, and drive the enrollment journey through VC sessions with our counsellors.

You’ll report to the admissions team, operate on a six-day work week, and consistently meet or exceed weekly revenue targets by building rapport, maintaining CRM records, and guiding learners from inquiry to enrollment.

Qualifications

• 2+ years of experience in EdTech Sales.
• Minimum 1 year tenure in a single organization.
• Graduation is mandatory.
• Experience in a 6-day work week.
• Currently working as an IC (Individual Contributor).
• Proven track record of achieving sales targets.
• Excellent verbal communication skills with strong English fluency.
• Strong interpersonal and relationship-building skills.
• Ability to understand learner needs with patience and empathy.
• Strong persuasion and influencing skills.
• Ability to engage and convince learners to attend Video Counselling sessions.
• Basic proficiency in MS Office and CRM tools.
• Strong follow-up and time-management skills.
• Target-oriented and result-driven approach.
• Minimum 300 minutes of talk time per day.
• Connect with a minimum of 80% of assigned leads daily.
• Consistently meet and exceed weekly revenue targets.

Responsibilities

• Engage with assigned leads through the auto-dialer system.
• Qualify leads based on interest, needs, and eligibility for upGrad’s programs.
• Build rapport and establish trust through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors.
• Coordinate with learners and counsellors to ensure a smooth enrollment journey.
• Maintain accurate records of lead interactions and follow-ups in the CRM.
• Consistently work towards achieving individual productivity and revenue targets.

Skills

Verbal communication

Interpersonal skills

CRM tools

MS Office

Time management

Persuasion

Lead qualification

Video Counselling scheduling

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

We’re Hiring | Senior Admission Counsellor | Mumbai

Company: upGrad

Experience: 2+ years in EdTech Sales

Working Days: Monday – Saturday (6 Days)

Working Hours: 10:00 AM – 8:00 PM

About upGrad

Established in 2015, upGrad is Asia’s largest integrated Learning, Skilling, and Workforce Development company.

We offer programs across high-growth domains such as Data Science, Machine Learning, Product Management, MBA, Digital Marketing, and Entrepreneurship.

Our mission is to create accessible, high-quality learning experiences that empower individuals to achieve their career goals.

We are looking for a Senior Admission Counsellor who will be responsible for engaging with prospective learners, understanding their requirements, qualifying leads, and creating genuine interest in upGrad’s programs.

You will act as an important link between potential learners and our Admission Counsellors, with a key focus on scheduling Video Counselling (VC) sessions for qualified leads.

• Engage with assigned leads through the auto-dialer system.
• Qualify leads based on their interest, needs, and eligibility for upGrad’s programs.
• Build rapport and establish trust through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors.
• Coordinate with learners and counsellors to ensure a smooth enrollment journey.
• Maintain accurate records of lead interactions and follow-ups in the CRM.
• Consistently work towards achieving individual productivity and revenue targets.

Eligibility Criteria

• Minimum 2 years of experience in EdTech Sales.
• Study Abroad experience will be an added advantage.
• Minimum 1 year of tenure in a single organization.
• Graduation is mandatory.
• Prior experience working in a 6-day work week.
• Currently working as an Individual Contributor (IC).
• Proven track record of achieving sales targets.
• Excellent verbal communication skills with strong English fluency.
• Strong interpersonal and relationship-building skills.
• Ability to understand learner needs with patience and empathy.
• Strong persuasion and influencing skills.
• Ability to effectively engage and convince learners to attend Video Counselling sessions.
• Basic proficiency in MS Office and CRM tools.
• Strong follow-up and time-management skills.
• Target-oriented and result-driven approach.
• Minimum 300 minutes of talk time per day.
• Connect with a minimum of 80% of assigned leads daily.
• Consistently meet and exceed weekly revenue targets.

Note: KPIs are indicative and may vary based on the business vertical.

Global Reach, Local Impact: Be part of a diverse global team with 25+ offices, 5,100+ professionals, and 10+ million learners across 70+ countries.

Award-Winning Organization: upGrad has been recognized among LinkedIn’s Top Startups in India and has received several prestigious industry recognitions.

Growth Opportunities: Work in a fast-paced environment with opportunities for continuous learning, professional development, and career growth.

If you’re looking to take the next step in your EdTech Sales career, we’d love to hear from you!

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