Senior Academic Councellor

upGrad; Hyderabad; On-site; INR 279,000 - 446,000; Full time

Benefits offered by this job

Incentive structure

Leadership exposure

Career progression opportunities

Opportunity to work with learners

Job summary

upGrad is seeking an experienced sales professional for a Senior Associate role in Inside Sales / B2C. You will counsel prospective learners, handle end-to-end sales cycles, and aim to achieve monthly revenue targets from the Noida office.

Candidates with prior Team Lead experience or team handling will have opportunities for leadership growth, with potential relocation to home location based on business needs and performance.

Qualifications

• Experience in B2C / Inside Sales.
• Prior experience as a Team Lead or handling a team would be an added advantage.
• Excellent communication and interpersonal skills.
• Strong sales acumen with the ability to influence and close deals.
• Goal-oriented mindset with a passion for achieving targets.
• Ability to work in a fast-paced and competitive environment.
• Strong learner-focused approach with empathy and patience.
• Basic proficiency in MS Office Suite (Excel, Word, Outlook).

Responsibilities

• Counsel prospective learners about upGrad’s programs and career opportunities.
• Understand student requirements and recommend suitable courses/programs.
• Handle the complete sales cycle from lead generation to enrolment.
• Conduct follow-ups via calls, emails, and virtual counselling sessions.
• Build trust and maintain strong relationships with learners.
• Consistently achieve monthly revenue and enrolment targets.
• Maintain accurate data and pipeline tracking in CRM systems.
• Support and guide junior team members whenever required.
• Demonstrate leadership qualities and ownership in day-to-day activities.

Skills

B2C / Inside Sales

Team Lead experience

Communication skills

Sales acumen

Goal orientation

Fast-paced environment

Learner-focused

MS Office Suite

Tools

MS Office Suite

Job description

About the Role

We are looking for experienced sales professionals who have previously worked as Team Leads or handled teams in an Inside Sales / B2C sales environment, but are open to joining us in an individual contributor role as a Senior Associate.

This role is Ideal for candidates who have strong leadership potential, sales expertise, and a passion for guiding students toward the right career opportunities. Based on performance, leadership capabilities, and consistency in achieving targets, candidates may be given the opportunity to lead and manage a team in the future.

Key Responsibilities

• Counsel prospective learners about upGrad’s programs and career opportunities.
• Understand student requirements and recommend suitable courses/programs.
• Handle the complete sales cycle from lead generation to enrolment.
• Conduct follow-ups via calls, emails, and virtual counselling sessions.
• Build trust and maintain strong relationships with learners.
• Consistently achieve monthly revenue and enrolment targets.
• Maintain accurate data and pipeline tracking in CRM systems.
• Support and guide junior team members whenever required.
• Demonstrate leadership qualities and ownership in day-to-day activities.

Candidates who consistently perform well and showcase strong team management skills may be considered for future Team Lead opportunities within the organization.

This role provides a clear growth path for professionals looking to transition back into leadership roles based on merit and performance.

What We Are Looking For

• Experience in B2C / Inside Sales.
• Prior experience as a Team Lead or handling a team would be an added advantage.
• Excellent communication and interpersonal skills.
• Strong sales acumen with the ability to influence and close deals.
• Goal-oriented mindset with a passion for achieving targets.
• Ability to work in a fast-paced and competitive environment.
• Strong learner-focused approach with empathy and patience.
• Basic proficiency in MS Office Suite (Excel, Word, Outlook).

Work Schedule

• 6 Days Working (Work from Office)
• Monday to Saturday

Why Join upGrad?

• Opportunity to work with one of Asia’s leading EdTech companies.
• Fast-paced growth environment with leadership exposure.
• Attractive incentive structure and career progression opportunities.
• Chance to work with learners aspiring for career transformation and global education opportunities.

Training & Location Flexibility

• Candidates will initially be required to undergo training and work from the Noida office for a period
• Based on business requirements, performance, and operational alignment, candidates may later be relocated to their hometown/preferred location.
• Candidates should be comfortable with temporary relocation to Noida during the initial training.