SDWAN Service Assurance L2/3 Engineer

Prodapt Solutions Private Limited; Telangana; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Prodapt Solutions Private Limited in India is seeking a Service Assurance L3 Engineer who acts as SME for complex incidents across network, SD-WAN, and security platforms.

You will lead deep troubleshooting, perform RCA, and collaborate with engineering, vendors, and product teams to implement permanent fixes and improvements.

This role requires 24x7 shift readiness and mentoring of junior engineers to ensure ongoing service stability.

Qualifications

• Bachelor’s degree in Engineering / IT / ECE, or equivalent.
• CCNP / JNCIP – mandatory.
• PCNSE / NSE / VeloCloud / SD-WAN certifications – preferred.
• Experience handling major incidents and driving permanent fixes.
• Strong automation and scripting skills (Python, APIs, Ansible) are a plus.

Responsibilities

• Lead major incident bridges and act as technical authority.
• Perform deep-dive troubleshooting across Cisco/Juniper routing, MPLS, BGP/IGP, QoS.
• Drive incidents to permanent resolution with Root Cause Analysis.
• Support optimization, monitoring enhancements, and SOPs.
• Mentor L1 and L2 engineers and collaborate with vendors.

Skills

Cisco routing

Juniper routing

MPLS

BGP

IGP

QoS

VeloCloud SD-WAN

Palo Alto NGFW

Fortinet NGFW

Python scripting

APIs

Ansible

Leadership

Communication

Analytical skills

Documentation

Presentation skills

Influence

Education

Bachelor’s degree in Engineering / IT / ECE, or equivalent

CCNP / JNCIP

PCNSE / NSE / VeloCloud / SD-WAN certifications

Job description

Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

L3 engineers lead major incidents and collaborate with Engineering, vendors, and product teams to implement permanent fixes and service improvements.

Responsibilities

• Major Incident & Advanced Troubleshooting

  • Lead major incident bridges and act as technical authority
  • Perform deep-dive troubleshooting across:
  • Cisco & Juniper routing/MPLS backbone
  • VeloCloud SD-WAN control and data plane
  • Palo Alto and Fortinet firewall policies and integrations
  • Drive incidents to permanent resolution, not just restoration

• Root Cause & Problem Management

  • Produce detailed Root Cause Analysis (RCA)
  • Identify recurring issues and systemic gaps
  • Recommend and implement preventive and optimization actions

• Engineering & Optimization Support

  • Support network optimization, performance tuning, and capacity planning
  • Enhance monitoring, alerting, and automation
  • Define and maintain SOPs, runbooks, and best practices

• Collaboration & Leadership

  • Work closely with Engineering / Vendors / Carriers
  • Mentor L1 and L2 engineers
  • Support large-scale deployments, migrations, and SD-WAN transformations

Requirements

• Technical Skills & Requirements

  • Expert-level knowledge of:
  • Cisco & Juniper routing, MPLS, BGP, IGP, QoS
  • VMware VeloCloud SD-WAN architecture
  • Palo Alto & Fortinet NGFW
  • Strong understanding of SASE, Zscaler, and cloud integrations – desirable
  • Advanced troubleshooting across core, edge, and underlay networks
  • Automation and scripting (Python, APIs, Ansible) – strong advantage

• Professional Skills

  • Strong leadership during high-impact outages
  • Excellent customer and stakeholder communication
  • Strong analytical, documentation, and presentation skills
  • Ability to influence decisions across teams

• Education & Certifications

  • Bachelor’s degree in Engineering / IT / ECE, or equivalent
  • CCNP / JNCIP – mandatory
  • PCNSE / NSE / VeloCloud / SD-WAN certifications – preferred

• Work Schedule

  • 24x7 shift operations, on-call support for major incidents