SDET Engineer 2

Providence Health & Services; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Providence Health & Services is seeking a skilled ServiceNow QA Engineer with ATF expertise and strong ITAM, HRSD, and HCLS knowledge. You will ensure high-quality releases across enterprise workflows and integrations in an Agile environment.

The role involves designing and executing manual and automated tests, building ATF suites, validating ITAM/HRSD/HCLS processes, and collaborating with developers and product owners in Hyderabad.

Qualifications

• 3–5 years of experience in ServiceNow QA/testing.
• Hands-on experience with ATF and ITAM/HRSD/HCLS modules.
• Experience in manual and automation testing on the ServiceNow platform.
• Knowledge of SDLC/STLC and Agile methodologies.
• Familiarity with ServiceNow forms, workflows, catalog, integrations, and reporting.
• Basic JavaScript knowledge in ServiceNow environment.

Responsibilities

• Design, develop, and execute manual and automated test cases for ServiceNow applications.
• Build and maintain automated test suites using ServiceNow ATF.
• Perform functional, regression, integration, smoke, and UAT testing.
• Validate ITAM, HRSD, and HCLS workflows and integrations.
• Collaborate with developers and business teams to understand requirements and acceptance criteria.
• Identify, track, and verify defects using defect management tools.
• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
• Prepare QA documentation, test reports, and execution summaries.
• Ensure data accuracy and platform stability across releases.

Skills

ServiceNow QA

ATF

ITAM

HRSD

HCLS

Automation testing

SDLC/STLC

Agile

JavaScript

Defect tracking

Education

Bachelor's degree

Tools

ServiceNow

Selenium

Jira

Job description

Job Description:

ServiceNow QA Engineer (ATF – ITAM, HRSD & HCLS)

Experience: 3–5 Years
Location: Hyderabad
Employment Type: Full-Time

Job Summary

We are seeking a skilled and detail-oriented ServiceNow QA Engineer with strong expertise in Automated Test Framework (ATF) and experience in ITAM, HRSD, and HCLS modules. The ideal candidate should possess hands-on experience in manual and automated testing within the ServiceNow platform and be capable of ensuring high-quality releases across enterprise workflows and integrations.

The candidate will work closely with development teams, business analysts, product owners, and stakeholders to validate ServiceNow implementations and enhancements in Agile environments.

Key Responsibilities

• Design, develop, and execute manual and automated test cases for ServiceNow applications.
• Build and maintain automated test suites using ServiceNow ATF.
• Perform functional, regression, integration, smoke, and UAT testing.
• Validate ServiceNow implementations and enhancements related to:
  • ITAM – Asset Management, HAM/SAM, CMDB
  • HRSD – HR Case Management, Employee Center, Lifecycle Events
  • HCLS – Healthcare & Life Sciences workflows/applications
• Validate workflows, catalog items, business rules, client scripts, UI policies, and integrations.
• Collaborate with developers and business teams to understand requirements and acceptance criteria.
• Identify, track, and verify defects using defect management tools.
• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.
• Support release testing, upgrade validation, and post-production sanity testing.
• Prepare QA documentation, test reports, and execution summaries.
• Ensure data accuracy and platform stability across releases.

Required Skills

Mandatory Skills

• 3–5 years of experience in ServiceNow QA/testing.
• Strong hands-on experience with ServiceNow ATF (Automated Test Framework).
• Good understanding of:
  • ITAM
  • HRSD
  • HCLS / Healthcare domain workflows
• Experience in manual and automation testing within ServiceNow platform.
• Knowledge of SDLC/STLC and Agile methodologies.
• Familiarity with ServiceNow forms, workflows, service catalog, integrations, and reporting.
• Basic knowledge of JavaScript in ServiceNow environment.
• Strong analytical and troubleshooting skills.

Preferred Skills

• ServiceNow CSA certification preferred.
• CIS certifications in ITAM or HRSD are an added advantage.
• Experience in API and integration testing.
• Exposure to Selenium or other automation tools is a plus.
• Knowledge of healthcare compliance standards is beneficial.

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Soft Skills

• Excellent communication and collaboration skills.
• Strong problem-solving attitude.
• Ability to work independently and within cross-functional teams.
• Attention to detail with quality-focused mindset.