SB - 1504 System Engineer

Keka Technologies Private Limited; Ernakulam; On-site; INR 500,000 - 700,000; Full time

Job summary

Keka Technologies Private Limited in Kochi seeks an IT Admin / System Engineer to support day-to-day IT operations across the office. You will manage networks, servers, and end-user support with a hands-on approach. The role emphasizes Azure administration, Office 365, security basics, and asset management.

You will log tickets, maintain documentation, and collaborate with cross-functional teams. Candidates should have a Bachelor's in CS/IT and 2–4 years' experience, with a proactive attitude

Qualifications

• Bachelor's degree required in CS/IT or related field.
• 2–4 years in IT administration or system engineering.
• Hands-on experience with basic network administration.

Responsibilities

• Assist in day-to-day IT operations, including server maintenance and end-user support.
• Administer Microsoft Azure environment (VMs, storage, networking, basic security).
• Provide Level 1/2 IT support with defined SLAs and maintain knowledge base.
• Manage IT assets, licenses, vendor coordination, and asset lifecycle.

Skills

Troubleshooting

English communication

Independent worker

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft Azure

Office 365

Endpoint management tools

Freshservice

ServiceNow

Jira

Job description

We are looking for a motivated and technically sound IT Admin / System Engineer to support day-to-day IT operations at our Kochi office. The role involves hands-on administration of systems, networks, and end-user support across the organization. The ideal candidate should have solid foundational knowledge of IT infrastructure, cloud services, and IT support processes, with a desire to grow into senior responsibilities over time.

Key Responsibilities

Network & Infrastructure Support

• Assist in day-to-day IT operations, including server maintenance, network monitoring, and end-user support.
• Support and administer the Microsoft Azure environment (compute, storage, networking, and basic security).
• Monitor network performance, bandwidth utilization, and uptime; esaclate anomalies as needed.
• Assist in managing VPNs, firewalls, and endpoint security solutions.
• Support data backup procedures and assist in disaster recovery (DR) testing and documentation.

User Support & Ticketing

• Provide timely Level 1/Level 2 IT support to end-users across offices.
• Log, track, and resolve support tickets within defined SLA timelines.
• Identify recurring issues and elevate to senior team members with documented findings.
• Maintain a knowledge base of common issues and resolutions to enable self-service for users.

IT Asset Management

• Maintain accurate inventory of IT hardware, software, and licenses.
• Track asset lifecycle: procurement, assignment, maintenance, and disposal.
• Coordinate with vendors for hardware setup, repairs, and replacements.
• Coordinate with vendors for hardware/software procurement and service requests.
• Track AMC/renewal schedules and alert management ahead of expiries.
• Maintain records of vendor contacts, contracts, and service agreements.
• Maintain accurate IT documentation: network diagrams, SOPs, asset registers, and configuration records.
• Collaborate with cross-functional teams to support IT requirements for projects and initiatives.
• Assist senior IT staff in implementing process improvements and automation.

Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in IT administration, system engineering, or a similar role.
• Hands-on experience with basic network administration.

Technical Skills

• Working knowledge of Microsoft Azure (virtual machines, storage, networking, Azure AD).
• Experience with Office 365 and endpoint management tools.
• Familiarity with firewalls, VPNs, switches, and LAN/WAN concepts.
• Basic understanding of IT security principles, patch management, and antivirus tools.
• Experience with IT ticketing systems (e.g., Freshservice, ServiceNow, Jira).

Soft Skills

• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills in English.
• Ability to work independently and collaborate effectively within a team.
• Proactive attitude with a willingness to learn and take ownership of tasks.