Information Technology Support Technician

easyA - Recruitment made easy; Ernakulam; On-site; INR 300,000 - 600,000; Full time

Job summary

EasyA - Recruitment made easy is seeking experienced IT tech support professionals to provide Level 1, 2 and 3 support from our Angamaly, Kochi office with a fixed shift 4:30 am to 1:30 pm. This full-time permanent role focuses on supporting Australia and New Zealand operations, maintaining systems, security, and user devices.

Ideal candidates will have 3–5 years IT support experience, ITIL/BIT/MCP qualifications, and strong skills across Microsoft technologies, networking, and enterprise

Qualifications

• Minimum 3–5 years’ IT support experience with Level 1–3 capabilities.
• IT qualifications (BIT, MCP, ITIL) preferred.
• Strong Microsoft tech knowledge: Office 365, Active Directory, Exchange, SQL, SharePoint Online.
• Networking/infrastructure experience: Cisco, SD‑WAN.
• Familiarity with ERP/financial/manufacturing systems (e.g. MYOB Acumatica, Sage X3).
• Experience with VMware, FortiGate, Cisco UC/Webex, Meraki, Defender, Azure, AWS; Android/iOS.
• Excellent communication, problem solving, time management, and organisational skills.
• Excellent telephone and customer support skills.

Responsibilities

• Provide IT support for Australia and New Zealand operations, systems and users.
• Support, maintain, and secure company systems, applications, and cyber security platforms.
• Deploy, configure, and maintain end user hardware, devices, and peripherals.
• Assist with network monitoring, maintenance, and troubleshooting activities.
• Participate in IT projects, upgrades, and continuous improvement initiatives.
• Create, update, and maintain technical documentation and SOPs.
• Provide user training and guidance on IT systems, tools, and best practices.
• Perform other reasonable duties as required by your manager.

Skills

IT support

Excellent communication

Problem solving

Time management

Organisational skills

Customer support

Teamwork

Learning agility

Education

BIT / MCP / ITIL

Tools

Microsoft 365

Active Directory

Exchange

SQL

SharePoint Online

Windows 10/11

Windows Server 2016-2022

Cisco networking (switches/routers)

SD-WAN

VMware

Veeam

FortiGate

Cisco Webex / UC

Azure

AWS

Linux hosting

Job description

Full Job Description

We're looking for experienced IT tech support professionals with excellent communication skills to provide Level 1, 2 and 3 support to users.

• Full-time, permanent role
• Working from office in Angamaly, Kochi
• Work timings: 4:30 am to 1:30 pm
• Be part of a team where your contributions are visible and valued.

EasyA is looking for an experienced IT tech support professionals with excellent communication skills to provide Level 1, 2 and 3 support.

Key Accountabilities:

• Provide IT support for Australia and New Zealand operations, systems and users
• Support, maintain, and secure company systems, applications, and cyber security platforms
• Deploy, configure, and maintain end user hardware, devices, and peripherals
• Assist with network monitoring, maintenance, and troubleshooting activities
• Participate in IT projects, upgrades, and continuous improvement initiatives
• Create, update, and maintain technical documentation and standard operating procedures
• Provide user training and guidance on IT systems, tools, and best practices
• Perform other reasonable duties as required by your manager
• Minimum 3-5 years’ experience in IT support, with demonstrated Level 1, Level 2 and Level 3 capabilities
• Tertiary qualifications in IT and/or equivalent industry experience (e.g. BIT, MCP, ITIL)
• Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Group Policy, Exchange, SQL, SharePoint Online, Windows 10/11, and Windows Server 2016-2022
• Experience with networking and infrastructure, including Cisco switches, routers, SD WAN
• Ability to quickly learn enterprise systems and platforms, including ERP/financial/manufacturing systems (e.g. MYOB Acumatica, Sage X3), ITSM/ticketing tools, and system monitoring solutions
• Experience with technologies such as VMware, Veeam, FortiGate firewalls, Cisco UC / Webex Calling, Cisco Meraki, Microsoft Defender suite, Endpoint Manager and Autopilot, Azure, AWS, Android, iOS, Barracuda, Linux web hosting (highly regarded)
• Strong problem solving, time management, and organisational skills
• Excellent telephone and customer support skills, with a professional and approachable manner