Systems & Cloud Engineer

Infrassist Technologies Pvt Ltd; Ahmedabad District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

Infrassist Technologies Pvt Ltd is seeking a dedicated Technical Support Engineer to assist MSPs primarily from Australia, New Zealand, and North America. The role involves providing helpdesk support to end-users and participating in business-as-usual tasks during flexible shifts.

This position requires strong knowledge of Windows Servers, Active Directory, and necessary support tools like Office 365. A solid command of English is essential for effective user interaction. Join us to be part of a dynamic team!

Qualifications

• Provide end user helpdesk support via phone, emails, or chat.
• Work with Office 365, SharePoint, and Teams.
• Intermediate experience with Windows Servers and Active Directory.

Responsibilities

• Support business users during their business hours.
• Assist in service desk tasks as part of an onsite team.
• Administer Firewall rules and VPN if required.

Skills

End user helpdesk support

Written & spoken English

Office 365/SharePoint/Teams Administration

Windows Servers

Active Directory

Azure AD

Backup Solutions

Firewall administration

RMM/PSA Tools

Job description

Shift: Flexible to work in any shift (Rotational is possible as per client need)

Role: Work with MSPs based out of Australia, New Zealand, US, U.K, Canada, Europe during their business hours. Provide helpdesk support to their end-users and perform other BAU (business as usual) tasks. You will be working as an extension of their onsite team as a dedicated technical support engineer. You will be working closely with another Senior Technical Support Engineer based out of our office in Kochi.

• Provide end user helpdesk support via phone/emails/chat.
• Office 365/SharePoint/Teams Administration – Beginner
• Experience with Windows Servers/Active Directory/Azure AD – Intermediate
• Experience working with Backup Solutions & related software tools - Intermediate
• Firewall: Rule creation, Port forwarding, User administration, Web/Application Filter administration, VPN administration - Beginner
• Experience working with RMM/PSA an added advantage
• Excellent written & spoken English a must