SAP Support Specialist FTP Incl Kinaxis And MTE

LIXIL; Gurugram District; Remote; INR 600,000 - 900,000; Full time

Job summary

LIXIL INDIA PVT LTD invites a SAP Support Specialist to provide 1st and 2nd level SAP support to end-users across regions. This role is fully remote with global reach, reporting to Leader, Global Application Management Services.

You will manage incidents, assist with upgrades, train users, and document solutions, coordinating with developers and consultants to ensure smooth operations and effective system enhancements.

Qualifications

• 1st and 2nd level SAP support to end-users globally.
• Incident management with ticketing system and SLAs.
• Assist in system upgrades, patches, and enhancements.
• Provide user training and create documentation.

Responsibilities

• Provide SAP support and resolve issues for end-users.
• Track incidents and manage via ticketing system.
• Coordinate testing and upgrades; ensure minimal disruption.
• Create KB articles and deliver user training.

Skills

SAP Support

Incident Management

Change Management

User Training

Documentation

Cross-functional Collaboration

Job description

Job Description:

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Fully remote possible Full Time 1 August 2026

SAP Support Specialist

Direct Report Line: Leader, Global Application Management Services

Department: AMS Application Management Services

Division: Digital Global Corporate / Digital Global Services

Work Location: Remote

Purpose

To provide 1st and 2nd level SAP support to end-users globally

Main role/ Responsibilities: You will be involved in SAP Support activities and will be responsible for:

• User Support: Assist end-users in troubleshooting and resolving issues related to SAP
• Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements
• Change management and upgrades: Assist in the planning and execution of system upgrades, patches, and enhancements. Coordinate testing activities, participate in change management processes, and ensure smooth transitions without disruptions to business operations.
• User training and documentation: Conduct training sessions and create user documentation to educate end-users on SAP system functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues independently.
• Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions.

Requirements