SAP Support Specialist FTP (incl. Kinaxis) & MTE

LIXIL; Gurugram District; Remote; INR 650,000 - 900,000; Full time

Job summary

LIXIL INDIA PVT LTD in India is seeking a SAP Support Specialist to provide 1st and 2nd line SAP support for end-users across regions. The role is fully remote with a direct report line to the Leader, Global Application Management Services.

The successful candidate will handle user issues, incident tracking, and participate in upgrades, while creating user guides and training materials to promote self-service and knowledge sharing across teams.

Qualifications

• Provide 1st and 2nd level SAP support to end-users.
• Troubleshoot and resolve SAP issues with SLA guidance.
• Coordinate upgrades and patches for SAP systems.
• Create user training materials and KB articles.

Responsibilities

• User Support: Assist end-users in troubleshooting SAP issues.
• Incident management: Track and manage SAP incidents in ticketing system.
• Change management and upgrades: Plan and test system upgrades and patches.
• User training and documentation: Deliver training and maintain knowledge base articles.
• Collaboration: Work with developers, consultants, and business users to implement improvements.

Skills

SAP support

Incident mgmt

Change mgmt

User training

Documentation

Collaboration

Job description

IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Fully remote possible Full Time 1 August 2026

SAP Support Specialist

Direct Report Line: Leader, Global Application Management Services

Department: AMS Application Management Services

Division: Digital Global Corporate / Digital Global Services

Work Location: Remote

Purpose

To provide 1st and 2nd level SAP support to end-users globally

Main role/ Responsibilities: You will be involved in SAP Support activities and will be responsible for:

• User Support: Assist end-users in troubleshooting and resolving issues related to SAP
• Incident management: Track and manage incidents using a ticketing system, following established processes and service level agreements
• Change management and upgrades: Assist in the planning and execution of system upgrades, patches, and enhancements. Coordinate testing activities, participate in change management processes, and ensure smooth transitions without disruptions to business operations.
• User training and documentation: Conduct training sessions and create user documentation to educate end-users on SAP system functionalities, best practices, and self-service resources. Keep knowledge base articles up to date to enable users to resolve common issues independently.
• Collaboration and communication: Collaborate with cross-functional teams, including developers, functional consultants, and business users, to address complex issues, provide insights, and contribute to system enhancements. Communicate effectively with stakeholders at various levels to understand requirements and deliver solutions.