SAP Support Consultant

D‑Techworks; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

D‑Techworks in Bengaluru is seeking an experienced SAP Support Consultant to manage Priority 3 and Priority 4 incidents and service requests. You will bring strong SAP technical expertise, troubleshooting skills, and a commitment to SLA-driven support and customer satisfaction.

You will analyze issues, perform root-cause analyses, document solutions, and collaborate with Basis, ABAP, and Functional teams while following ITIL processes and change control policies.

Qualifications

• 5+ years of experience in SAP Application Support.
• Knowledge of SAP modules and business processes.
• Experience with ticketing tools (ServiceNow, JIRA, Remedy).
• Knowledge of ITIL processes and SLA-based support models.
• Excellent communication and stakeholder management skills.

Responsibilities

• Resolve SAP P3 & P4 incidents and service requests within defined SLAs.
• Analyze, troubleshoot, and fix functional and technical issues in SAP systems.
• Access SAP environments to investigate issues and implement fixes/configuration changes.
• Communicate with stakeholders via calls, emails, or meetings for issue understanding and updates.
• Perform root cause analysis (RCA) and provide sustainable solutions or workarounds.
• Validate solutions and ensure proper ticket closure.
• Maintain documentation including RCA, solution steps, and knowledge base articles.
• Collaborate with cross-functional teams (Basis, ABAP, Functional, Security).
• Adhere to change management and access control policies.
• Ensure high customer satisfaction through timely and clear communication.

Skills

SAP Support

P3/P4 Tickets

SAP Debugging

ServiceNow/JIRA

ITIL

Education

Bachelor’s degree in IT/Computer Science

Tools

ServiceNow

JIRA

Remedy

Job description

Experience:7–10 Years

Shift Time:12:00 PM – 9:00 PM

Mandatory Skills:SAP Support, P3/P4 Tickets, SAP Debugging, ServiceNow/JIRA, ITIL

Job Description

We are looking for an experiencedSAP Support Consultantto manage and resolvePriority 3 (P3) and Priority 4 (P4)incidents and service requests. The ideal candidate will have strong technical expertise in SAP environments, excellent troubleshooting skills, and the ability to ensure SLA-driven support with high customer satisfaction.

Roles & Responsibilities

• Resolve SAPP3 & P4 incidentsand service requests within defined SLAs
• Analyze, troubleshoot, and fix functional and technical issues in SAP systems
• Access SAP environments to investigate issues and implement fixes/configuration changes
• Communicate with stakeholders via calls, emails, or meetings for issue understanding and updates
• Performroot cause analysis (RCA)and provide sustainable solutions or workarounds
• Validate solutions and ensure proper ticket closure
• Maintain documentation including RCA, solution steps, and knowledge base articles
• Collaborate with cross-functional teams (Basis, ABAP, Functional, Security)
• Adhere tochange management and access control policies
• Ensure high customer satisfaction through timely and clear communication

Required Skills & Qualifications

• Bachelor’s degree in IT / Computer Science / related field
• 5+ years of experience inSAP Application Support
• Strong understanding of SAP modules and business processes
• Hands-on experience with ticketing tools (ServiceNow, JIRA, Remedy)
• Experience inSAP debugging and log analysis
• Strong troubleshooting and problem-solving skills
• Knowledge ofITIL processes and SLA-based support models
• Excellent communication and stakeholder management skills
• Ability to work independently in a client-facing environment

After you submit your application, our team will evaluate your profile and get back to you with an update.