SAP CRM Support L3

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A consulting firm in Bengaluru is seeking an experienced SAP CRM Consultant to provide application support and management. You will work closely with business users to ensure the CRM application meets business goals and remains reliable. The ideal candidate has 6-7 years of experience in SAP CRM with strong problem-solving skills. This position requires effective communication and the ability to manage incidents promptly.

Qualifications

• 6-7 years of experience in SAP CRM On Premise application support and management.
• Familiarity with ITIL practices for incident, problem, and change management.
• SAP CRM certification is a plus.

Responsibilities

• Provide day-to-day support for SAP CRM users.
• Manage incidents related to SAP CRM.
• Investigate the root causes of recurring issues.
• Offer training and guidance to users.
• Maintain comprehensive documentation of support processes.

Skills

SAP CRM Service/Sales modules knowledge

Effective communication skills

Problem-solving skills

Analytical skills

Ability to debug

Education

Bachelor's degree in Computer Science, IT, or Business

Job description

Job Overview

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment enhancements for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with GB ( Business Unit) goals.

Qualifications

• Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business.
• Proven experience in SAP CRM On Premise application support and management. ( 6-7 years)
• Strong knowledge of SAP CRM Service/Sales modules and associated technologies.
• Familiarity with ITIL (Information Technology Infrastructure Library) practices for incident, problem, and change management.
• Ability to debug, understand the implicit program beneath and provide resolution at a fast pace.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills to collaborate with various stakeholders.
• SAP CRM certification is a plus.
• Ability to work independently, EMEA timings.

Key Responsibilities

1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3. Problem Management: Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4. User Training: Offer training and guidance to users to help them in case of issues coming up during Incident Management
5. Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.