SAP CRM Consultant

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology consulting firm is looking for a SAP CRM Consultant to provide ongoing application support and maintenance for SAP CRM systems. The consultant will work closely with business users to ensure system reliability and security. Key responsibilities include user training, incident management, and system monitoring, requiring strong functional experience in SAP CRM and associated technologies. Shift work may be necessary.

Qualifications

• 4+ years experience with SAP CRM systems.
• Strong analytical and problem-solving skills.
• Ability to train users and provide support.

Responsibilities

• Provide day-to-day support for SAP CRM users.
• Manage incidents related to SAP CRM.
• Investigate and resolve system issues.

Skills

Functional experience in SAP sales and service module

Good experience in CRM Middleware, BDOCs, IDOCs

Good experience in background job process and job error analysis

Good understanding of one-order framework

Understanding and experience in SAP CRM base configurations

Proficient in MVC and WebUI Architecture

Education

SAP CRM certification

SAP C4C

ITIL certification

Job description

Overview

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.

Required skills

• Functional experience in SAP sales and service module.
• Good experience in CRM Middleware, BDOCs, IDOCs.
• Good experience in background job process and job error analysis.
• Good understanding of one-order framework.
• Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations.
• Proficient in MVC and WebUI Architecture.

Additional Skills

SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).

General

1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3. Problem Management: Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4. User Training: Offer training and guidance to users to help them in case of issues coming up during Incident Management.
5. System Monitoring: Continuously monitor system performance, identifying and addressing performance bottlenecks or slowdowns.
6. Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.

Note: Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.