SAP Service Delivery Manager

Consult Asia

Pune District, Chennai District, Bengaluru

On-site

INR 2,400,000 - 4,200,000

Full time

14 days+

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Job summary

Consult Asia seeks an SAP AMS delivery leader to own L2/L3 SAP services, ensuring SLA/KPI governance while managing incidents, problems, changes and releases. You will guide global teams, drive client governance, and oversee SAP monitoring, CSI initiatives, automation and reporting.

Ideal candidates have ITIL expertise, strong SAP process understanding and excellent stakeholder communication to enable service transformation and sustained improvements.

Qualifications

SAP AMS delivery leadership experience.
Strong SAP process understanding and ITIL expertise.

Responsibilities

Own SAP AMS L2/L3 delivery, SLA/KPI governance, incidents, problems, changes, escalations and releases.
Lead global teams, client governance, SAP monitoring, CSI, automation, reporting, knowledge management and service transformation.

Skills

SAP AMS

SLA/KPI management

ITIL

Client governance

Team leadership

Stakeholder communication

Analytical skills

Innovation mindset

Tools

Automation

Reporting

Knowledge management

Job description

Own SAP AMS L2/L3 delivery, SLA/KPI governance, incidents, problems, changes, escalations and releases. Lead global teams, client governance, SAP monitoring, CSI, automation, reporting, knowledge management and service transformation.

Required Candidate profile

SAP AMS delivery leader with strong SAP process understanding, SLA/KPI and ITIL expertise, client governance, team leadership, stakeholder communication, analytical skills and innovation mindset.

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