Service Delivery Manager-ALDI

Capgemini; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Capgemini in Navi Mumbai is seeking a seasoned Service Delivery Manager to own end-to-end SLA management for SAP Retail. You will lead demand planning, forecast prioritization, and coordinate cross-functional delivery teams to ensure strong performance and stability.

You will serve as the primary client interface for governance and escalations, driving continuous improvement through KPI tracking and root-cause analysis.

Qualifications

• Strong experience in Service Delivery Management within AMS / SAP environments.
• Hands-on knowledge of SAP Retail demand planning and operations.
• Proven people management and stakeholder management capabilities.
• Excellent communication, customer engagement, and escalation handling skills.

Responsibilities

• Own end-to-end SLA management, including monitoring, reporting, reviews, and corrective actions.
• Lead demand management for SAP Retail, covering demand planning, forecasting, and prioritization.
• Manage and mentor cross-functional delivery teams, ensuring performance and operational stability.
• Act as the primary client interface for service delivery, governance, and escalations.
• Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.

Skills

Service Delivery Management

SAP Retail

People Management

Stakeholder Management

Communication Skills

Process Improvement

KPI Management

Problem Management

Job description

Your Role

• Own endtoend SLA management, including monitoring, reporting, reviews, and corrective actions.
• Lead demand management for SAP Retail, covering demand planning, forecasting, and prioritization.
• Manage and mentor crossfunctional delivery teams, ensuring performance and operational stability.
• Act as the primary client interface for service delivery, governance, and escalations.
• Drive operational excellence through KPI tracking, root cause analysis, and continuous improvement.

Your Profile

• Strong experience in Service Delivery Management within AMS / SAP environments.
• Handson knowledge of SAP Retail demand planning and operations.
• Proven people management and stakeholder management capabilities.
• Excellent communication, customer engagement, and escalation handling skills.
• Expertise in process improvement, KPI management, and problem management.