SAP Service Delivery Manager

Getege EdTech Pvt. Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading EdTech company in Bengaluru is seeking experienced SAP AMS Delivery Managers to manage end-to-end SAP operations for US clients. The ideal candidate should have 12-14 years of expertise in managing enterprise SAP engagements. Responsibilities include leading SAP AMS initiatives, driving program planning, and ensuring client satisfaction through financial oversight and operational improvements. Candidates should possess relevant certifications like ITIL and PMP. This role demands strong leadership and stakeholder management skills.

Qualifications

• 12-14 years managing enterprise SAP engagements.
• Techno-functional knowledge of SAP ECC and S/4HANA.
• Strong experience in financial oversight and client-facing roles.

Responsibilities

• Lead SAP AMS engagements covering various management aspects.
• Drive program planning and operational transformation.
• Mentor teams and enforce quality standards.

Skills

SAP Expertise: ECC, S/4HANA

End-to-end Incident/Problem/Change/Request Management

Stakeholder management

Agile methodologies

Financial reporting

Education

ITIL (Foundation/Intermediate)

PMP or equivalent

Job description

We are seeking experienced SAP AMS Delivery Managers to lead enterprise Application Management Services engagements for US clients. Work onsite to manage end-to-end SAP operations (ECC/S/4HANA), drive P&L ownership, client relationships, and operational excellence across Incident, Problem, Change, and Request Management.

Key Responsibilities

• Lead SAP AMS engagements - Incident, Problem, Change, Request Management
• Drive program planning, P&L management, risk mitigation, operational transformation
• Manage client relationships, create Statements of Work (SOW), milestone tracking
• Financial oversight - budgeting, forecasting, profitability reporting
• Mentor teams, enforce quality standards, implement process automation
• Execute Agile/Scrum methodologies across multiple SAP projects
• Operational improvements - SLAs, KPIs, continuous service enhancement

Required Technical & Leadership Skills

• SAP Expertise: ECC, S/4HANA (techno-functional knowledge)
• AMS Delivery: End-to-end Incident/Problem/Change/Request Management
• Leadership: 12-14 years managing enterprise SAP engagements
• Financial: P&L ownership, SOW creation, financial reporting
• Process: ITIL, Agile/Scrum, service transformation frameworks
• Client-facing: Stakeholder management, executive presentations

Required Certifications

• ITIL (Foundation/Intermediate) - Service Management
• PMP or equivalent Project Management certification
• SAP certifications (advantageous)

Skills: enterprise, agile, drive, management, itil, sap, ownership