SAP Delivery Manager

Robert Bosch Group; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru invites an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and AMS. This senior role requires 12–15 years of SAP delivery experience with multi-geography account operations and full P&L accountability.

You will oversee cross-functional teams, ensure SLA/KPI adherence, drive practice management, and deliver cost optimization while maintaining client satisfaction.

Qualifications

• 12-15 years of progressive experience in SAP delivery management and consulting.
• Proven track record in managing transformational SAP projects (Greenfield/Brownfield).
• Extensive experience in SAP AMS operations and support services management.
• Strong background in SAP Practice management and multi-account operations across geographies.
• Demonstrated P&L accountability and experience managing business portfolios.

Responsibilities

• Oversee end-to-end service delivery for SAP projects and AMS.
• Lead cross-functional teams across geographies and drive operational efficiency.
• Ensure SLA/KPI adherence and maintain client relationships throughout project lifecycle.
• Lead SAP Greenfield/Brownfield implementations and hybrid scenarios.
• Drive practice management initiatives and standardization in operational models.
• Manage cost optimization while maintaining service quality and client satisfaction.
• Accountable for top-line growth and profitability of the portfolio.
• Foster continuous learning and skill development across global teams.
• Implement automation and process improvements to enhance efficiency.

Skills

SAP

AMS management

Leadership

Education

Bachelor’s degree in Engineering/CS/IT

SAP certification

PMP or equivalent

Tools

S/4HANA

ECC

Cloud solutions

Job description

• Legal Entity: Bosch Global Software Technologies Private Limited

Company Description

Bosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Position Overview

We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.

Key Responsibilities

Service Delivery Leadership

Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients

Manage cross-functional teams across multiple geographies and drive operational efficiency

Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle

Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios

Practice & Account Management

Handle multiple client accounts across different geographies with full accountability for service delivery excellence

Drive SAP Practice management initiatives and standardization in operational models

Manage overall cost optimization while maintaining service quality and client satisfaction

Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio

Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff

Drive employee retention initiatives and performance management across global delivery teams

Foster continuous learning and skill development to enhance service delivery capabilities

Implement automation and process improvement initiatives to drive operational efficiency

Client & Stakeholder Management

Serve as primary escalation point for critical issues and complex stakeholder management scenarios

Maintain executive-level relationships with C-suite clients and key decision makers

Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders

Drive value realization discussions and ensure alignment with client business objectives

Operational Excellence & Reporting

Establish and maintain service delivery frameworks, quality standards, and best practices

Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs

Drive process improvement and simplification initiatives to enhance service delivery efficiency

Implement risk management strategies and proactive issue resolution mechanisms

Required Qualifications

Experience & Expertise

12-15 years of progressive experience in SAP delivery management and consulting

Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)

Extensive experience in SAP AMS operations and support services management

Strong background in SAP Practice management and multi-account operations across geographies

Demonstrated P&L accountability and experience managing business portfolios

Technical & Functional Skills

Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions

Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR

Experience with SAP implementation methodologies and AMS service delivery frameworks

Strong knowledge of SLA/KPI management and operational excellence practices

Leadership & Management

Proven ability to lead large, diverse teams across multiple geographies

Strong business acumen with experience in client relationship management and stakeholder engagement

Excellent escalation management and conflict resolution skills

Experience in employee retention, performance management, and organizational development

Education & Certifications

Bachelor's degree in Engineering, Computer Science, IT, or related field

SAP certification in relevant modules (mandatory)

Project Management Professional (PMP) or equivalent certification

Key Performance Indicators

Service delivery excellence metrics and SLA compliance

Client satisfaction scores and retention rates

Portfolio profitability and revenue growth targets

Team utilization, productivity, and employee retention rates

Operational efficiency improvements and cost optimization achievements

Escalation resolution effectiveness and stakeholder satisfaction

Core Competencies

Service delivery leadership and operational excellence

Multi-geography account management and client relationship building

P&L management and business portfolio accountability

Process improvement, automation, and operational standardization

Team leadership, people management, and organizational development

Risk management, escalation handling, and stakeholder communication

Location & Travel

This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.

Qualifications

B.E./ B.Tech. , M.B.A. Preferred

Experience :

5-18 years