SAP OpenText VIM Consultant

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, India seeks a SAP ECC/VIM support specialist to manage invoice processing workflows, OCR integration, and document management. You will handle incidents from L1 to L3, perform RCA for recurring issues, and coordinate with business and technical teams.

You will contribute to change and release activities, prepare documentation, and participate in on-call shifts. Experience with ITIL processes and monitoring/ticketing tools is preferred.

Qualifications

• Experience with SAP ECC production support.
• Familiarity with OpenText Vendor Invoice Management (VIM).
• Understanding of ITIL incident/problem/change/release processes.

Responsibilities

• Support OpenText Vendor Invoice Management including invoice processing, OCR integration, workflow approvals, document management, exception handling, archive integration, and ECC FI/MM integration.
• Provide L1.5/L2/L3 production support for SAP ECC applications.
• Analyze, troubleshoot, and resolve incidents within SLA.
• Perform root cause analysis (RCA) for recurring issues.
• Handle Service Requests and standard changes.
• Deliver minor enhancements and configuration updates.
• Support deployment activities and transport management.
• Coordinate with business users, functional teams, and technical teams.
• Prepare functional/technical documentation and knowledge articles.
• Participate in on-call support during business-critical periods.
• Ensure ITIL Incident, Problem, Change, and Release Management compliance.
• Work with monitoring tools and ticketing systems like ServiceNow, Remedy, or Jira.
• Support testing activities including Unit Testing (UT), SIT, and UAT.
• Ability to work in shifts supporting multiple regional support.

Skills

Incident management

L2/L3 support

Root cause analysis

Documentation

On-call support

Tools

ServiceNow

Remedy

Jira

Job description

Support OpenText Vendor Invoice Management including invoice processing, OCR integration, workflow approvals, document management, exception handling, archive integration, and ECC FI/MM integration.

• Provide L1.5/ L2/L3 production support for SAP ECC applications.
• Analyze, troubleshoot, and resolve incidents within SLA.
• Perform root cause analysis (RCA) for recurring issues.
• Handle Service Requests and standard changes.
• Deliver minor enhancements and configuration updates.
• Support deployment activities and transport management.
• Coordinate with business users, functional teams, and technical teams.
• Prepare functional/technical documentation and knowledge articles.
• Participate in on-call support during business-critical periods.
• Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes.
• Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira.
• Support testing activities including Unit Testing (UT), SIT, and UAT.
• Ability work in Shifts supporting Multiple Regional Support