SAP VIM Functional Consultant

GyanSys Inc.; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

GyanSys Inc. is seeking a SAP VIM Support SME to resolve production incidents, troubleshoot invoice workflows, and implement permanent fixes for recurring issues. You will strengthen AMS processes, mentor teams, and develop knowledge resources to reduce support demand.

The role includes training and enablement, continuous improvement initiatives, and exploring GenAI opportunities to enable AI-driven self-service and process automation across SAP VIM environments.

Qualifications

• Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
• Demonstrated success leading production support stabilization initiatives.
• Strong understanding of SAP FI, MM, and invoice processing workflows.
• Experience creating operational documentation, knowledge bases, and onboarding materials.
• Experience analyzing support metrics and implementing continuous improvement initiatives.
• Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to simplify complex functional concepts.

Responsibilities

• Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.
• Strengthen AMS support processes and mentor support teams.
• Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.
• Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.
• Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.
• Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.
• Partner with technical leads, AMS, business stakeholders, developers, and ERP teams to drive operational excellence and long-term solutions.

Skills

OpenText VIM

SAP FI/MM

Invoice processing

Workflow configuration

Exception handling

Approval processes

Production support

Incident management

Service request management

RCA

Problem management

Knowledge management

Process optimization

Documentation & training

KPI analysis

Shift-Left

Generative AI

Knowledge base optimization

Self-service enablement

Process automation

Job description

SAP VIM Support: Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.

AMS Stabilization: Strengthen AMS support processes, improve operational maturity, close knowledge gaps, establish best practices, and mentor support teams.

Knowledge Management: Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.

Training & Enablement: Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.

Continuous Improvement: Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.

AI & Automation: Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.

Collaboration: Partner with technical leads, AMS, business stakeholders, developers, and ERP teams to drive operational excellence and long-term solutions.

Required Technical Expertise:

• SAP: OpenText VIM, SAP FI/MM, invoice processing, workflow configuration, exception handling, and approval processes.
• Operations: Production support, incident & service request management, RCA, problem management, and knowledge management.
• Continuous Improvement: Process optimization, documentation & training, support model enhancement, KPI analysis, and Shift-Left strategies.
• AI & Automation: Generative AI knowledge assistants (GPT), knowledge base optimization, self-service enablement, and process automation.

Qualifications:

• Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
• Demonstrated success leading production support stabilization initiatives.
• Strong understanding of SAP FI, MM, and invoice processing workflows.
• Experience creating operational documentation, knowledge bases, and onboarding materials.
• Experience analyzing support metrics and implementing continuous improvement initiatives.
• Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to simplify complex functional concepts.