SAP Customer Service (CS) Consultant

Quadric IT; Hyderabad; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

Quadric IT is hiring SAP Customer Service (CS) Consultants to support after-sales service processes in Hyderabad on a full-time basis.

The role involves designing and supporting service master data, service notifications and orders, service contracts, warranties and repair processes, and billing to convert service activity into revenue. You will collaborate with SD, MM, PM and FI/CO consultants to ensure seamless service processes.

Qualifications

• 8+ years of SAP experience, mainly in SAP Customer Service and/or SAP S/4HANA Service.
• Strong knowledge of service notifications, service orders and their configuration.
• Practical experience with service contracts, warranties and service billing.
• Understanding of service integration with SD, MM and CO.

Responsibilities

• Design and maintain service master data: equipment, functional locations, serial numbers and installed base information.
• Configure and support service contracts and warranty handling, including contract terms, coverage and contract billing.
• Configure and support service notifications and service orders: types, priorities, status profiles, catalogues and partner determination.
• Support field service and in-house repair processes, including returns and repair orders for customer equipment, where in scope.
• Configure and support resource-related billing of service orders and contracts, working with SD and FI/CO on billing, costing and settlement.

Skills

SAP Customer Service

Service Billing

Resource Billing

SAP S/4HANA Service

Job description

Job Summary

Openings: 4 Positions

Job title: SAP Customer Service (CS) Consultant

Location: Hyderabad

Working hours: UK shift

Employment type: Full-time

In this role you will design and support service master data, service notifications and orders, service contracts, warranties and repair processes, and the billing that turns service activity into revenue. You will work with SD, MM, PM and FI/CO consultants, because service processes depend on all of them.

Quadric IT is hiring four SAP Customer Service consultants to support after-sales service processes: managing installed equipment, handling customer service requests, carrying out field and in-house repairs, and billing for service work and contracts.

Key Responsibilities

Service master data and contracts

• Design and maintain service master data: equipment, functional locations, serial numbers and installed base information.
• Configure and support service contracts and warranty handling, including contract terms, coverage and contract billing.

Service processing

• Configure and support service notifications and service orders: types, priorities, status profiles, catalogues and partner determination.
• Support field service and in-house repair processes, including returns and repair orders for customer equipment, where in scope.
• Configure and support service planning and execution: operations, spare parts, external services, confirmations and order completion.
• Configure and support resource-related billing of service orders and contracts, working with SD and FI/CO on billing, costing and settlement.

Support and enablement

• Resolve service process incidents and change requests, and write functional specifications for enhancements, reports and interfaces.
• Support testing and cutover, and train service desk, planners, engineers and service billing users.

Required Skills and Experience

• 8+ years of relevant SAP experience, mainly in SAP Customer Service and/or SAP S/4HANA Service, with hands‑on configuration and support.
• Strong knowledge of service notifications, service orders and their configuration.
• Practical experience with service contracts, warranties and service billing, including resource‑related billing.
• Understanding of service integration with SD (sales and billing), MM (spare parts) and CO (order costing and settlement).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.