SAP CS Consultant

Wissen Infotech; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Wissen Infotech is seeking a SAP CS/SD Consultant with 6 to 10 years of experience to implement, customize, and support SAP S/4HANA Service modules in a dynamic environment.

The role requires hands-on configuration, integration with SD, MM, FICO, PS, and strong knowledge of SAP PI/PO interfaces such as iDoc and Proxy. Collaboration with global teams and adherence to SLAs will be essential.

Qualifications

• 6 to 10 years of experience as SAP CS/SD Consultant.
• Hands-on experience configuring, implementing, and supporting SAP S/4HANA Service module.
• Experience with interfaces like iDoc, Proxy via SAP PI/PO.

Responsibilities

• Translate business requirements into SAP S/4HANA functional specs across CS/SD, MM, FI/CO, PS modules.
• Configure and customize SAP S/4HANA modules to align with business processes.
• Deliver unit and integration testing, support UAT, and provide end-user training.

Skills

SAP CS/SD Consultant

S/4HANA

Agile methodologies

SAP PI/PO interfaces

iDoc/Proxy integration

Sales & Distribution

Contract management

Tools

SAP PI/PO

SAP SD

Job description

About: A SAP Customer Service (CS) or Service Management job with S/4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S/4HANA environment. Should have hands‑on experience in configuring, implementing, and supporting the SAP S/4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

• In depth understanding on Customer Services, Sales & Distribution Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).
• Develop system designs that adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects/enhancements
• Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of solutions
• Deliver design solutions in line with system design standards which are global and scalable following a global template philosophy (Core/Template)
• Ensure that solutions meet requirements outlined in the architecture handbook
• Perform scoping, fit-gap workshops for projects/enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams
• Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
• Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
• Ensure that developed solutions are peer reviewed, formally documented and signed off by business
• Initiate solution testing to ensure these meet quality standards
• Follow standardized design and development processes to enable cost effective delivery
• Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template.
• Analyze business requirements and translate them into SAP S/4HANA functional specifications across relevant modules (e.g., MM, SD, PP, FI/CO, QM, PM).
• Configure and customize SAP S/4HANA modules to align with business processes and Client standards.
• Collaborate with cross-functional teams to ensure seamless integration between modules and third‑party systems.
• Conduct unit testing, integration testing, and support user acceptance testing (UAT).
• Provide end‑user training and create functional documentation and SOPs.
• 6 to 10 years of experience as SAP CS/SD Consultant
• Highest level of expertise on SAP SD/CS module & SCM process
• Should have experience working on several interfaces like iDoc, Proxy, etc. through SAP PI/PO to integrate with external platforms
• Should have extensive knowledge on Quotations, Sales Orders and Contracts (Value and Quantity)
• In Depth integration knowledge of CS module with SD, FICO, MM, and PS modules
• In depth understanding of SAP enterprise data and interface concept and management.
• Should have knowledge on Service Orders and contracts, Projects functionality for Services w.r.t to Time and Material, Fixed Prices, Integration with external applications, Repairs processes
• Should have knowledge on timesheet, cost booking using timesheet and Resource Related Billing
• S4 HANA work experience is a must.
• Should have good working experience on Agile methodology.

Behavioral Skills:

• Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must)
• Strong Analytical, Logical, and Communication Skills.
• Provide mentoring and guidance to other team members.
• Should be Self‑motivator and result oriented to complete task as per timelines.
• Business Customer centric and capacity to deliver high level of service
• Should be able to coordinate with global team and service SLA’s.
• Ensure specifications are fully challenged and understood.
• Customer centric and capacity to deliver high level of service.