S4HANA Service Management

Global Business Ser. 4u; India; Remote; INR 1,500,000 - 2,800,000; Full time

Job summary

A leading tech consultancy is seeking a skilled professional for the S4HANA Service Management role. You will lead workshops to translate requirements into functional designs and configure S/4HANA Service processes. The ideal candidate has 7–10+ years of SAP functional experience, particularly within SAP CRM and S/4HANA Service Management. Responsibilities include managing service contracts, performing integrations, and authoring documentation. Strong communication skills are required for this role. The position is remote, based in India.

Qualifications

• 7–10+ years in SAP functional roles, with 5+ years in SAP CRM Service
• Hands-on in S/4HANA Service: service orders, quotations, confirmations
• Experience in configuring transaction types, item categories, and pricing
• Strong cross‑module integration (SD, PM, PS, PTP, RTR, ECM, SSAM and SAP FSM).
• Experience with CPI/PI/PO and custom enhancements.
• Translate business requirements into system configurations and explore solutions.
• Lead workshops, document requirements, and support reporting.

Responsibilities

• Lead workshops and translate requirements into functional designs
• Configure S/4HANA Service processes
• Drive integrations with SAP FSM/BTP/CPI
• Define test strategies; lead SIT/UAT; manage defects; deliver releases across CRM/S/4HANA Service.
• Author and maintain configuration documents, functional specs, user guides, and training materials.
• Triage and resolve complex incidents; conduct root-cause analysis; propose preventive enhancements.
• Drive integrations with SAP FSM/BTP/CPI/Service Cloud and cross‑module integration with SD, PM, PS, PTP, RTR, ECM, SSAM.
• Advise on compatibility pack timelines and migration toward S/4HANA Service.
• Stay abreast of SAP release notes and best practices; bring innovation ideas to the service portfolio.

Skills

SAP CRM Service

S/4HANA Service Management

End-to-end testing

Stakeholder communication

Integration experience

End-to-end Testing

Stakeholder Communication

Tools

SAP S/4HANA

CRM

SAP FSM

CPI

PI/PO

Job description

Job Title: S4HANA Service Management

Location

Remote (India)

Job Type

Contract

Responsibilities

• Lead workshops, translate requirements into functional designs, and configure S/4HANA Service processes.
• Design and maintain Service Contract processes including billing plans and renewals.
• Own end-to-end Service Order process configuration, including planning data, service products, parts logistics, and billing scenarios.
• Define test strategies; lead SIT/UAT; manage defects; and deliver releases across CRM/S/4HANA Service.
• Author and maintain configuration documents, functional specs, user guides, and training materials.
• Triage and resolve complex incidents; conduct root-cause analysis; propose preventive enhancements.
• Drive integrations with SAP FSM/BTP/CPI/Service Cloud and ensure cross-module integration with SD, PM, PS, PTP, RTR, ECM, SSAM.
• Advise on compatibility pack timelines and guide migration toward S/4HANA Service.
• Stay abreast of SAP release notes and best practices; bring innovation ideas to the service portfolio.

Qualifications

• 7–10+ years in SAP functional roles with 5+ years specific to SAP CRM Service and 3+ years in S/4HANA Service Management.
• Experience configuring transaction types, item categories, action profiles, status management, partner determination, and pricing in CRM.
• Hands‑on in S/4HANA Service: service orders, quotations, confirmations, service contracts.
• Strong cross‑module integration (SD, PM, PS, PTP, RTR, ECM, SSAM and SAP FSM) and integration experience with CPI.
• Strong experience in integration with PI/PO as well for the custom enhancements and ability to translate business requirements into system configurations and explore solutions to meet requirements.
• Help support reporting team with field mapping exercise and reporting support experience.
• End‑to‑end testing leadership, documentation, and release coordination.
• Excellent stakeholder communication and ability to lead workshops.