SAP Service Management Functional Consultant

Signiminds Technologies; Hyderabad; Híbrido; INR 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Signiminds Technologies in Hyderabad seeks an experienced SAP Service Management (SM) Consultant to support, implement, and optimize SAP Service Management processes. The role involves working with business users to streamline service operations and manage service orders within SAP environments.

The ideal candidate will have 5+ years of SAP Service Management/CS experience, hands-on SAP S/4HANA Service knowledge, and a track record in end-to-end implementation or AMS support projects, with

Formación

• Bachelor's degree in engineering or IT is required.
• 5+ years in SAP Service Management/Customer Service experience.
• SAP S/4HANA Service certification is preferred.
• Experience in end-to-end implementation or AMS support projects.

Responsabilidades

• Analyze business requirements and design SAP Service Management solutions.
• Configure and support SAP Service Management processes including Service Notifications, Service Orders, and Service Contracts.
• Coordinate SAP integrations with PM, SD, CRM Service, CS, FSM.
• Provide L2/L3 application support and incident management.
• Prepare solution documentation and knowledge-transfer materials.

Conocimientos

SAP Service Management

Customer Service

Service Order Management

Field Service

S/4HANA Service

Educación

Bachelor's degree in Engineering/CS/IT

Herramientas

SAP S/4HANA Service

SAP FSM

Fiori applications

IDocs/APIs interfaces

Descripción del empleo

SAP Service Management Consultant Job Description

Job Title: SAP Service Management (SM) Consultant

Location: Hyderabad

Employment Type: Full-Time

Job Summary

We are looking for an experienced SAP Service Management (SAP SM) Consultant to support, implement, and optimize SAP Service Management processes. The consultant will work closely with business users to streamline service operations, customer service processes, maintenance services, field service activities,

and service order management within SAP environments.

Key Responsibilities

Functional Responsibilities

• Analyze business requirements and design SAP Service Management solutions.
• Configure and support SAP Service Management processes including:
• Service Notifications
• Service Orders
• Service Contracts
• Warranty Management
• Resource Planning
• Field Service Management
• Installed Base Management
• Gather and document business requirements and functional specifications.
• Conduct system testing, UAT support, and user training.
• Support SAP upgrades, enhancements, and rollout projects.
• Troubleshoot and resolve production support issues.

Integration Responsibilities

Integrate SAP Service Management with:

• SAP Plant Maintenance (PM)
• SAP Sales & Distribution (SD)
• SAP CRM Service
• SAP CS (Customer Service)
• SAP S/4HANA Service
• SAP Field Service Management (FSM)

Coordinate with technical teams for developments, enhancements, and integrations.

Collaborate with Basis and security teams during deployments.

Support & Delivery

• Provide L2/L3 application support.
• Manage incidents, service requests, and change requests.
• Perform root cause analysis and implement preventive measures.
• Ensure adherence to SLA and support processes.
• Prepare solution documentation and knowledge-transfer materials.

Required Skills

SAP Skills

• Strong experience in SAP Service Management (SM) or SAP Customer Service (CS).
• Hands-on experience in SAP S/4HANA Service module.
• Knowledge of Service Orders, Notifications, Contracts, and Equipment Management.
• Understanding of Warranty and Installed Base Management.
• Experience with SAP Field Service Management (FSM) is preferred.

Technical Knowledge

• Understanding of SAP integration technologies.
• Familiarity with IDocs, APIs, and interfaces.
• Knowledge of SAP Fiori applications.
• Exposure to SAP S/4HANA implementation projects.

Soft Skills

• Strong communication and stakeholder management skills.
• Problem-solving and analytical capabilities.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• 5+ years of SAP Service Management/Customer Service experience.
• SAP S/4HANA Service certification is preferred.
• Experience in end-to-end implementation or AMS support projects.

Preferred Industry Experience

1. Manufacturing
2. Automotive
3. Industrial Equipment
4. Utilities
5. Consumer Goods
6. Engineering & Construction