SAP CS Consultant - E2E Implementation

Forward Eye Technologies; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Forward Eye Technologies in India seeks an experienced SAP CS (Customer Service) Consultant to join our team. You will work on SAP CS configurations, end-to-end implementation, and cross-module integrations with SD, MM, and FI to optimize service operations.

You will analyze business processes, translate requirements into functional specs, develop test plans, train end users, document configurations, and stay current with SAP CS best practices.

Qualifications

• Strong SAP CS configuration and implementation experience.
• Familiar with service orders, notifications, warranties, returns, and equipment management.
• Experience in end-to-end SAP CS projects.
• Excellent communication with stakeholders.

Responsibilities

• Lead and participate in the implementation and support of SAP CS module to meet business requirements.
• Analyze business processes related to customer service operations and translate them into SAP CS functional specifications.
• Configure SAP CS to align with business needs, including equipment management, service orders, notifications, warranties, and returns processing.
• Integrate SAP CS with SAP SD, MM, and FI to ensure seamless process flow.
• Provide expertise in master data management, including customer, material, and equipment master.
• Develop and execute test plans, conduct unit and integration testing, and ensure quality of implemented solutions.
• Work with stakeholders, gather requirements, conduct workshops, and provide training and support to end users.
• Troubleshoot and resolve SAP CS issues with minimal operational disruption.
• Create and maintain detailed configuration documentation and user guides.
• Stay up-to-date with SAP CS best practices and new features.

Skills

SAP CS

Module integration

Master data management

Testing & QA

User training

Documentation

Problem solving

Stakeholder communication

Independent work

Tools

SAP S/4HANA

ECC knowledge

SAP CRM

Job description

We are seeking an experienced SAP CS (Customer Service) Consultant to join our team. The ideal candidate will have a deep understanding of the SAP CS module and its integration with other SAP modules such as SD, MM, and FI.

This role involves analyzing business processes, configuring SAP CS, and providing end-to -end implementation and support to optimize customer service operations.Responsibilities :

- Lead and participate in the implementation and support of SAP CS (Customer Service) module to meet business requirements.

- Analyze business processes related to customer service operations and translate them into SAP CS functional specifications.

- Configure SAP CS module to align with business needs, including equipment management, service orders, notifications, warranties, and returns processing.

- Integrate SAP CS with other SAP modules such as SD (Sales and Distribution), MM (Materials Management), and FI (Financial Accounting) to ensure seamless process flow.

- Provide expertise in master data management, including customer master, material master, and equipment master.

- Develop and execute test plans, conduct unit and integration testing, and ensure the quality and functionality of the implemented solutions.

- Work closely with business stakeholders to gather requirements, conduct workshops, and provide training and support to end users.

- Troubleshoot and resolve issues related to the SAP CS module, ensuring minimal disruption to business operations.

- Create and maintain detailed documentation of configurations, processes, and user guides.

- Stay up -to -date with SAP CS best practices, new features, and industry trends.

Must Have Skills :

- Strong experience in implementing and configuring the SAP CS (Customer Service) module.

- In -depth knowledge of SAP CS processes, including service orders, notifications, warranties, returns, and equipment management.

- Experience in at least one full lifecycle SAP CS implementation project.

- Ability to analyze business requirements and translate them into SAP functional specifications.

- Strong integration experience with SAP SD, MM, and FI modules.

- Excellent problem-solving skills and the ability to troubleshoot and resolve complex issues.

- Experience in master data management related to customer service operations.

- Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.

- Ability to conduct user training and create detailed documentation.

- Proven ability to work independently and as part of a team.

Preferred Skills :

- Experience with SAP S/4HANA and knowledge of the differences from ECC.

- SAP certification in CS or related areas.

- Knowledge of Agile project management methodologies.

- Experience with SAP CRM integration.

Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune