Sap Crm Consultant

Tata Consultancy Services; Kolkata District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata Consultancy Services seeks an SAP CRM Functional Consultant with 3+ years of experience and a support-heavy background to join a dynamic client-focused team in India. The role emphasizes strong functional expertise in Sales, Service, and Case Management, plus hands-on incident management and production support.

You will handle customer-facing issues, leverage SAP ECC/S/4HANA integrations, and work with middleware like CPI/PI.

Qualifications

• 3+ years of experience as SAP CRM Functional Consultant with a support-heavy background.
• Strong functional knowledge in Sales, Service, and Case Management.
• Hands-on experience in incident management and production support.
• Strong integration knowledge with SAP ECC / S/4HANA.
• Functional understanding of middleware (CRM Middleware / CPI / PI).
• Experience handling customer-facing issues and complaints.
• Excellent problem resolution and root cause analysis skills.

Skills

SAP CRM

Sales

Service

Case Management

Incident management

Production support

SAP ECC/S/4HANA

CRM Middleware

CPI/PI

Customer-facing support

Root cause analysis

Job description

Preferred candidate profile

• 3+ years of experience as SAP CRM Functional Consultant with support-heavy background


• Strong functional knowledge in Sales, Service, and Case Management


• Hands‑on experience in incident management and production support


• Strong integration knowledge with SAP ECC / S/4HANA


• Functional understanding of middleware (CRM Middleware / CPI / PI)


• Experience handling customer-facing issues and complaints


• Excellent problem resolution and root cause analysis skills