SAP CRM Consultant

Aptivision Technologies; India; On-site; INR 1,000,000 - 1,500,000; Part time

Job summary

Aptivision Technologies is seeking an experienced SAP CRM Functional Consultant to lead CRM initiatives across Hyderabad, Bengaluru, Mumbai, Pune, Gurgaon, Chennai, and Kolkata. The role demands 3+ years of hands-on SAP CRM experience, strong ECC integration knowledge, and a focus on functional design within a hybrid work environment.

The consultant will gather requirements, prepare specifications, and support end-to-end CRM implementations and enhancements with a collaborative cross-functional

Qualifications

• Experience in gathering business requirements and preparing functional specs.
• Ability to design interfaces and enhancements for CRM implementations.
• Hands-on with SAP CRM configuration and integration with ECC.

Responsibilities

• Analyze requirements and translate to SAP CRM functional solutions.
• Configure SAP CRM modules per business needs.
• Prepare FDD/BRD/FS and design interfaces between CRM and ECC.
• Collaborate with technical teams for enhancements, reports, and workflows.
• Support testing, deployment, and post-go-live activities.
• Coordinate middleware integration and data synchronization.

Skills

SAP CRM 5.0

SAP CRM 7.0

Middleware architecture

Functional design

BRD/FRD/FS writing

Tools

SAP ECC

Middleware

Job description

Job Title: SAP Functional CRM Consultant

Location: Hyderabad, TG/ Bengaluru, KA/ Mumbai, MH/Pune, MH/Gurugram, HR/ Chennai, TN or Kolkata, WB

Mode of work: Hybrid model - 2 days of coming to work.

Years of Experience: 3+ years of relevant experience

Job Type: C2H

Notice Period: Immediate joiner - 20 days only

Job Description

Job Summary

We are seeking an experienced SAP CRM Functional Consultant with strong expertise in SAP CRM 5.0/7.0, SAP ECC integration, middleware architecture, and functional solution design. The ideal candidate should have hands-on experience in gathering business requirements, preparing functional specifications, designing interfaces and enhancements, and supporting end-to-end CRM implementations and support projects.

Key Responsibilities

• Analyze business requirements and translate them into SAP CRM functional solutions.
• Configure and support SAP CRM 5.0/7.0 modules based on business needs.
• Prepare Functional Design Documents (FDD), Business Requirement Documents (BRD), Functional Specifications (FS), and Solution Design Documents.
• Design and document interfaces between SAP CRM and SAP ECC systems.
• Work closely with technical teams for development of enhancements, reports, workflows, forms, and custom objects.
• Participate in blueprinting, fit-gap analysis, testing, deployment, and post-go-live support activities.
• Coordinate with middleware and technical teams for integration troubleshooting.
• Support data synchronization between CRM and ECC systems.
• Conduct Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
• Provide functional guidance to development teams and business stakeholders.
• Support incident management, change requests, and enhancement projects.
• Create user training documents and conduct knowledge transfer sessions.

Required Skills

SAP CRM Expertise

Strong experience in SAP CRM 5.0 and/or SAP CRM 7.0.

Experience in:

• Business Partner Management
• Organizational Management
• Activity Management
• Opportunity Management
• Sales Cycle Management
• Service Management
• Marketing Management
• Territory Management
• Interaction Center (IC) (Preferred)

Functional DocumentationExperience in preparing:

• Functional Design Documents (FDD)
• Functional Specification Documents (FSD)
• Business Requirement Documents (BRD)
• Gap Analysis Documents
• Test Scripts and User Manuals

SAP CRM Middleware

Strong understanding of CRM Middleware architecture.

Experience with:

• Initial Load
• Delta Load
• BDoc Monitoring
• Queue Monitoring
• Site Management
• Replication Models
• Middleware Troubleshooting

SAP CRM – SAP ECC Integration

Strong understanding of integration between SAP CRM and SAP ECC.

Knowledge of:

• Master Data Replication
• Customer/Business Partner Synchronization
• Material Replication
• Pricing Integration
• Sales Order Processing
• Service Order Integration
• Transaction Replication
• Organizational Data Replication
• Interface & Enhancement Design

Experience in writing functional specifications for:

InterfacesEnhancementsReportsFormsWorkflowsUser ExitsBADIsCustom Developments