SAP CRM functional Consultant

PradeepIT Consulting Services Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A consulting firm is seeking an experienced SAP CRM Functional Consultant with over 10 years of SAP experience. The role involves analyzing business requirements, configuring the SAP system, and providing user training. Candidates should have a strong understanding of the Utility Industry processes and exceptional soft skills. This position is based in Bengaluru, India.

Qualifications

• 10+ years of overall SAP experience in a functional/technical/user role.
• Deep understanding of the Utility Industry shared services.
• In-depth knowledge of SAP CRM Service Module and integration to SAP ERP.

Responsibilities

• Analyze business requirements and perform fit-gap analysis.
• Configuration of SAP system to support business requirements.
• Provide communication and training to users.

Skills

SAP CRM experience

Business process understanding

Customer-facing skills

Problem-solving skills

Project management

Job description

About the job SAP CRM functional Consultant

Job Description:

SAP CRM Functional Consultant

• 10+ years of overall SAP experience in a functional/technical/user role
• Must have a good understanding of business processes, particularly Utility Industry shared services.
• Must have excellent customer-facing and soft skills, solution-oriented, looking for win-win opportunities.
• Must have experience in managing multiple initiatives.
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items.
• Configuration of SAP system to support business requirements using Web UI Configuration tool set.
• Strong SAP- ISU/CCS CRM Functional and configuration problem-solving skills.
• Five+ years of experience in the SAP Module CRM deep understanding of the integration to the SAP ERP
• Experiences in implementation projects, requirements taking, SAP CRM configurations, testing, and start-up support.
• Functional analysis and testing (SAP Portal / SAP CRM)
• Communication, training, assistance to users (internal/external) and pre-sales
• In-depth knowledge of SAP CRM Service Module, CRM sales and marketing, and Interfaces with ECC Good understanding of cross-domain functionalities, dependencies, and cause-effect fundamentals
• Sales contracts, quotations, and sales order document type, item category, and item category determination
• Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and returns.