SAP CRM

Bosch Group; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bosch Global Software Technologies Private Limited is seeking a CRM specialist to support Product Owner and CRM Capability Experts while working with SAP C4C, Sales and Service modules. The role includes training end users, documenting requirements, and participating in testing across global teams.

Ideal candidates have 4+ years in CRM solutions, strong presentation skills, and experience with Agile, Jira, and advanced Excel.

Qualifications

• University degree with IT focus.
• At least 4 years of experience with CRM Sales and/or Service solutions (SAP preferred).
• Experience in CRM implementation and in support processes is mandatory.
• Exceptional presentation skills are mandatory.
• Familiar with Agile methodology and Jira or similar tracking tools.
• Advanced Excel knowledge.

Responsibilities

• Provide support to Product Owner, CRM Capability Experts and C4C Team.
• Support Sales and Service modules for end users across regions.
• Create, maintain and deliver SAP C4C training materials and conduct trainings.
• Participate in testing activities: UAT, regression and integration testing.
• Assist in documenting business/technical requirements and test bugs.
• Manage manual and automated data imports into the system; ensure data quality.
• Document processes and interfaces and collaborate with technical teams on implementations.

Skills

CRM Sales/Service

SAP CRM

Salesforce

MS Dynamics 365

Oracle CRM

JIRA

Excel

Education

BE/B.Tech

Tools

SAP CRM

Salesforce

MS Dynamics 365

Oracle CRM

Job description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description:

• (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces; Work on data quality check.
• Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution - SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)
• Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge
• Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things Fluent in English
• Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback
• Think outside the box and try to find creative approaches to challenges

B.E or B.Tech

4+ years with SAP CRM Sales and/or Service solution