SAP CRM

Bosch Global Software Technologies; Bengaluru; On-site; INR 5,714,000 - 7,238,000; Full time

Job summary

Bosch Global Software Technologies in Bengaluru is seeking a CRM support specialist to assist Product Owners and CRM capability teams across Sales and Service modules, delivering training and documentation, and coordinating with global teams. You will engage in testing activities, data imports, and process documentation, bringing strong English communication to global projects.

You will collaborate with multiple stakeholders, support rollout of SAP C4C and other CRM platforms, and contribute to

Qualifications

• University degree (Business Administration, Organizational Sciences, Economics or similar) with IT focus.
• At least 4 years experience with CRM Sales and/or Service solution SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.

Responsibilities

• Provide support to Product Owner, CRM Capability Experts and C4C Team in general.
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept.
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process.
• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users.
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing).
• Cooperate with technical department during implementation of technical requirements and bug fixing processes.
• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs.
• Manage manual and automated data imports into the system.
• Document processes and interfaces; Work on data quality check.
• Think outside the box and try to find creative approaches to challenges.

Skills

CRM Sales

CRM Service

SAP CRM

Salesforce

Microsoft Dynamics 365

Excel

Agile

JIRA

Cross-functional teamwork

English communication

Education

B.E or B.Tech

Tools

JIRA

Job description

Role & responsibilities

Job Description

Job Description:

• (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces; Work on data quality check.
• Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)
• Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge
• Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things Fluent in English
• Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback
• Think outside the box and try to find creative approaches to challenges

Qualifications

B.E or B.Tech

Additional information

4+ years with SAP CRM Sales and/or Service solution