SAP B1 Support Consultant

Jain International Trade Organisation - India; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Osswal Infosystem Pvt. Ltd. in Indore is seeking a proactive SAP Business One Functional Consultant – Support to join our SAP B1 team.

The role focuses on providing functional support to existing clients and ensuring smooth day‑to‑day ERP operations. You will analyze issues, perform system configuration changes, and coordinate with the technical team for custom developments while maintaining high customer satisfaction.

Qualifications

• Basic understanding of SAP Business One functional modules and ERP processes.
• Provide functional support to existing clients and resolve user issues.
• Ensure smooth day-to-day ERP operations while meeting SLAs.

Responsibilities

• Provide functional support for SAP Business One users across modules.
• Analyze, troubleshoot, and resolve user-reported issues within SLAs.
• Configure system changes per business requirements.
• Coordinate with technical team for custom developments and issue resolution.
• Assist with master data management, reporting, and training.
• Maintain support tickets and client communications.

Skills

SAP Business One

ERP processes

User support

SLA adherence

Finance module

Sales module

Purchasing module

Inventory module

CRM module

Production module

Job description

Osswal Infosystem PVT LTD Indore Posted about 2 months ago Updated about 2 months ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Job DescriptionPosition: SAP B1 Functional Consultant – SupportCompany: Osswal Infosystem Pvt. Ltd. (SAP Partner)Experience: 0–3 YearsAbout the CompanyOsswal Infosystem Pvt. Ltd. is an SAP Partner specializing in SAP Business One (SAP B1) implementation, consulting, customization, support, and digital transformation solutions for small and medium enterprises (SMEs). We help organizations optimize their business processes through reliable ERP solutions and dedicated customer support.Job SummaryWe are looking for a proactive SAP B1 Functional Consultant – Support to join our SAP Business One team. The ideal candidate should have a basic understanding of SAP Business One functional modules and ERP business processes. The role involves providing functional support to existing clients, resolving user issues, conducting system analysis, and ensuring smooth day-to-day ERP operations while maintaining high levels of customer satisfaction.

Responsibilities

Key ResponsibilitiesProvide functional support for SAP Business One users across various business modules.Analyze, troubleshoot, and resolve user-reported issues within defined Service Level Agreements (SLAs).Understand client business processes and provide appropriate functional solutions.Support modules including Finance, Sales, Purchasing, Inventory, Production, CRM, and Service.Perform system configuration changes as per business requirements.Coordinate with the technical team for custom developments and issue resolution.Assist clients with master data management, transaction processing, and report generation.Conduct root cause analysis and recommend preventive solutions for recurring issues.Prepare support documentation, knowledge base articles, and user manuals.Provide remote and on-site support whenever required.Assist in user training and educate clients on SAP Business One best practices.Maintain support tickets, issue logs, and client communication records.