SAP B1 Support Consultant

JITO; Indore District; On-site; INR 300,000 - 400,000; Full time

Job summary

Osswal Infosystem Pvt. Ltd. is seeking a proactive SAP B1 Functional Consultant – Support to join their team in Indore District, Madhya Pradesh. The ideal candidate should have a basic understanding of SAP Business One, providing functional support to clients and ensuring smooth ERP operations.

This entry-level position will involve resolving user issues, system analysis, and assisting in user training on best practices. Candidates should be able to maintain high customer satisfaction and manage support documentation effectively.

Qualifications

• Basic understanding of SAP Business One functional modules.
• Proactive attitude with strong problem-solving skills.
• Ability to analyze and troubleshoot user issues.

Responsibilities

• Provide functional support for SAP Business One users across various business modules.
• Analyze, troubleshoot, and resolve user-reported issues within defined Service Level Agreements (SLAs).
• Understand client business processes and provide appropriate functional solutions.

Job description

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Job DescriptionPosition: SAP B1 Functional Consultant – SupportCompany: Osswal Infosystem Pvt. Ltd. (SAP Partner)Experience: 0–3 YearsAbout the CompanyOsswal Infosystem Pvt. Ltd. is an SAP Partner specializing in SAP Business One (SAP B1) implementation, consulting, customization, support, and digital transformation solutions for small and medium enterprises (SMEs). We help organizations optimize their business processes through reliable ERP solutions and dedicated customer support.Job SummaryWe are looking for a proactive SAP B1 Functional Consultant – Support to join our SAP Business One team. The ideal candidate should have a basic understanding of SAP Business One functional modules and ERP business processes. The role involves providing functional support to existing clients, resolving user issues, conducting system analysis, and ensuring smooth day-to-day ERP operations while maintaining high levels of customer satisfaction.

Responsibilities

• Provide functional support for SAP Business One users across various business modules.
• Analyze, troubleshoot, and resolve user-reported issues within defined Service Level Agreements (SLAs).
• Understand client business processes and provide appropriate functional solutions.
• Support modules including Finance, Sales, Purchasing, Inventory, Production, CRM, and Service.
• Perform system configuration changes as per business requirements.
• Coordinate with the technical team for custom developments and issue resolution.
• Assist clients with master data management, transaction processing, and report generation.
• Conduct root cause analysis and recommend preventive solutions for recurring issues.
• Prepare support documentation, knowledge base articles, and user manuals.
• Provide remote and on-site support whenever required.
• Assist in user training and educate clients on SAP Business One best practices.
• Maintain support tickets, issue logs, and client communication records.