SAM Analyst

WTW Global Delivery And Solutions; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

WTW Global Delivery And Solutions is seeking a Software Asset Management Analyst to oversee operational SAM activities, ensuring compliant, cost-effective software asset management and optimized performance. The role requires collaboration with stakeholders across the organisation and strong data-driven decision-making.

Responsibilities include maintaining software entitlements, enforcing license compliance, supporting SaaS management, and aligning processes with ISO 19770, SOX, GDPR, and other

Qualifications

• Experience in software asset management and license compliance.
• Strong data analysis and reporting capabilities.
• Ability to work with stakeholders across global teams.
• Familiarity with regulatory frameworks (SOX, GDPR) and ITAM standards.
• Attention to detail and accuracy in entitlement data.

Responsibilities

• Operationally support the Software Management Framework to meet ISO 19770 best practices.
• Integrate financial data with SAM processes for cost-aware software management.
• Partner with stakeholders to ensure SAM activities are performed appropriately.
• Develop automated and integrated solutions to improve SAM efficiency.
• Maintain SaaS applications and vendor portals.
• Align operations to regulatory frameworks including SOX, FCA, DORA, and GDPR.
• Support proactive software procurement and renewal with accurate data.
• Contribute to policy and governance improvements for SAM.
• Assist in risk management related to software assets.
• Perform license compliance activities to enable strategic decisions.
• Mitigate risks from unapproved software.
• Support audits and maintain trustworthy entitlement and inventory data.

Skills

Data analysis

Presentation

Interpersonal skills

Legal contract review

SAM tooling & data management

Job description

The Software Asset Management Analyst is responsible for performing operational activities surrounding software asset management (SAM) processes within the organization. This role is crucial in ensuring that all software assets are efficiently managed, compliant with legal and corporate standards, and optimized for cost-effectiveness and performance. This role requires a dynamic individual with a suitable background in software asset management, excellent analytical skills, along with the ability to work collaboratively with various stakeholders across the organisation.

Core Responsibilities

• Software Management Framework: Operationally support the defined framework and associated processes for all enterprise technology software to ensure it meets the evolving needs of the organization and aligns to the ISO 19770 (2017) best practice standard.
• Financial Data Integration: Support improvements to SAM processes to integrate and align with the organisations financial operating models which supports efficient financial management of software assets.
• Stakeholder Partnership: Form and maintain partnerships with all appropriate stakeholders, ensuring that SAM operational activities are performed appropriately.
• Automation and Integration: Support the development of automated and integrated solutions across SAM operations to improve efficiency and effectiveness.
• SaaS Management: Operationally maintain various SaaS applications and the associated vendor portals.
• Framework Alignment: Supporting and complying with operational alignment to appropriate organisational regulatory frameworks. Including but not limited to: Sarbanes Oxley, Financial Conduct Authority, DORA and GDPR Data Protection
• Software Procurement: Support the pro-active procurement and renewal processes for software assets ensuring that trustworthy data is maintained.
• Policy and Governance: Assist in the development and improvement of SAM policy and process documentation to ensure clarity and compliance across the management framework.
• Risk Management: Operationally support the effective management of identified risks associated with software assets.
• License Compliance & Optimisation: Perform proactive license compliance activities to enable strategic decision making and ongoing optimisation.
• Unapproved Software Management: Support the mitigation of risks associated with unapproved software.
• Compliance Audit: Proactively support internal and external audits to ensure activities are handled in line with the organisations audit framework.
• Trustworthy Data: Maintain and proactively improve all elements of software entitlement and inventory data which underpins the software management framework

Core Skills and Competencies

• Data Analysis: Ability to analyse and present data to aid internal strategic decision-making and optimisation of the organisations software assets.
• Presentation: Support the creation and delivery of presentations to communicate SAM strategies, updates, risks and results to appropriate stakeholders.
• Interpersonal Skills: Demonstratable communication skills and the ability to work effectively with stakeholders from across the global organisation.
• Legal Contract Review and Analysis: Operationally reviewing and analysing legal software contracts to support software procurement and compliance activities.
• SAM Tooling & Data Management: Operational knowledge and day to day management and operation of core and supporting SAM toolsets.

Professional Certifications

The following certifications are desirable, or the role should be actively working towards achieving them

• ITIL v4 Foundation
• ITIL v4 Practitioner ITAM
• IAITAM CSAM
• IAITAM CAMP
• IAITAM CHAMP
• PRINCE2 Foundation